Housing Coordinator

Housing Coordinator 150 150 tcl-admin
Housing Coordinator
Contract / Temporary

SGN 5219948

Posted: 17th November 2022 14:40
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  • Pay Rate:

    up to £18.00 per hour PAYE depending on experience

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months


    DT11 8SA

What's involved with this role:

Housing Coordinator   

Reference no: SGN 5219948   

Pay rate up to £18.00  per hour PAYE depending on experience   


Basic DBS disclosure required 

Housing Coordinators provide an enhanced, proactive housing management service to residents in designated temporary homeless accommodation, and offer progression towards sustainable, appropriate move-on from the service 

Key responsibilities: 


  • To understand and commit to our ambitions to deliver the highest standard of customer focused, peer led, psychologically informed service. Celebrate the diversity of customers and be proactive and critical in thinking and adapt a trauma informed approach to the needs of each individual and work to adapt offer accordingly. 
  • Manage referrals to deliver suitable and timely allocations to the service and ensuring capacity and void targets are met by working closely with empty homes and lettings team 
  • Work with customers referral and sign up being especially considerate of diversity and inclusion and adapting processes to meet the needs of the customer. Participate in customer induction, considering a person centred approach including offers from range of adapted agreement and occupation information where required. (ie pictorial, translated, audio/braille etc) 
  • Provide information, advice and assistance to customers around income and benefits, assist with benefits claims at sign up and the regularly review for income maximisation. Act as the lead for the HB contact with LA and complete regular checks the HB portal. Work to support customers with UC claims, assist with PIP applications including appeals etc. 
  • Provide general housing related advice, guidance and support to customers to enable them to maintain their tenancy/licence agreement. 
  • By giving the customer choice and control, work to co-produce personal housing plans, settings clear goals taking into consideration housing options, and plan towards sustainable resettlement.  
  • Review move-on options with customers and manage referral in LA housing register where appropriate or alternative offers (PRS, Rent Deposit Scheme etc). Develop relationships with local landlords and charities to support customers to move-on and set up home. 
  • Pro-actively assist in the management of rent accounts, liaising with the income team to identify arrears and participate in the development of robust plans that include the customer and any specialist provision to enable the sustainment of tenancy/licence. Use resources such as payment plans, budget plans and money management tools. 
  • Pro-actively manage nuisance, harassment, hate crime or other cases of anti-social behaviour.  Liaise with ASB team as required ensuring speedy resolution of issues using appropriate remedies. Refer to ASB processes and resources where required. 
  • Be responsible for monitoring the security and access to the properties. Facilitating access to health, social, welfare agencies / services and contractors 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Experience working within a similar role, including lettings management, tenancy management, income, housing, and supporting individuals to their move on to permanent accommodation 
  • Able to work alone as well as collaborate well as part of a team 
  • Have the ability to prioritise and manage your own workload effectively 
  • Ability work in a fast-paced environment with excellent organisations skills 
  • Full UK driver's license and your own transport 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. 
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: SGN 5219948
Housing Coordinator
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: SGN 5219948
Housing Coordinator
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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