- Pay Rate:
up to £14.74 per hour PAYE depending on experience
- Hours per Week:
36.25 Monday – Friday, normal working hours
This opening assignment is for 2-3 months
- COALVILLE,
LE67 3FJ
Temporary Housing Choices Advisor
Reference no: NW Leicestershire 5237621
Pay Rate: up to £14.74 per hour PAYE depending on experience
36.25 Monday – Friday, normal working hours
This opening assignment is for 2-3 months
City: COALVILLE
Hybrid working - work in the council's customer centre for part of the week
To prevent homelessness by giving comprehensive advice and assistance, covering the full range of housing options offered by the Council and other agencies to enable customers to find solutions to their housing issues. To provide first line support to those seeking advice, undertaking initial assessments to identify customer needs and ensuring that customers can access the necessary support to address their housing needs.
Where necessary undertake homelessness investigations, issue decisions and discharge the Council’s homelessness prevention duty in accordance with relevant legislation
Key Responsibilities:
- To prevent homelessness where possible by acting as a first point of contact for customers approaching the Housing Choices Team. Ensure the housing register is an effective mechanism to meet housing needs.
- To interview/visit clients who are potentially homeless to assess their housing situation prior to any application being made under Part VII of the Housing Act 1996 (as amended by the Housing Act 2002).
- To offer advice and assistance to prevent such clients becoming homeless, by taking a proactive approach to preventing homelessness.
- When necessary managing homeless prevention cases to ensure they comply with the requirements of the Homeless Reduction Act
- Undertake case management where required for other housing advice cases where ongoing advice or support are necessary.
- Carry out referrals to other agencies to facilitate support needed, liaising with landlords, courts to resolve housing need
- Triage customers to identify urgency of their case and refer into the most appropriate service
- To provide first line advice and assistance to customers approaching the housing choices team
- Undertake assessments for food and fuel vouchers
NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
- Hold a current full driving licence
Knowledge:
- Knowledge of Housing Legislation, particularly relating to homelessness prevention
- Understanding of local housing issues
Experience:
- Previous experience of working in housing advice/options
- Experience of delivering an outcome focused service
- Previous experience of supporting or advising vulnerable customers regarding housing and/or housing support issues
Skills & Abilities:
- Good communication skills (both verbal and written) with ability to adapt communication style depending on customer
- Good time management and organisation skills to complete tasks and meet deadlines
- Able to identify and weigh up options and make recommendations to meet customers needs
- Able to demonstrate good negotiation and influencing skills
- Able to use a range of ICT software packages including Microsoft Office Suite and bespoke Housing systems
- Able to deliver excellent customer service including in sometimes difficult situations
- Able to work using own initiative
ALD
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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.