- Pay Rate:
Up to £14.63 per hour PAYE depending on experience
- Hours per Week:
37 Monday – Friday, normal working hours
This opening assignment is for 2 months
Temporary Housing Assessment Officer – Homelessness Prevention
Reference no: Bury 0006 7A34 /1
Pay Rate: Up to £14.63 per hour PAYE depending on experience
Enhanced DBS disclosure is listed as a requirement for this role.
The purpose of the role is to undertake solution-based interviews with customers using an early intervention and prevention approach to identify by negotiation and mediation an appropriate and sustainable outcome for the customer which meets their housing needs. Be the first point of contact for customers who have a housing related enquiry.
- Fulfil the Councils housing assessment and homelessness responsibilities as guided by legislation, case law, guidance and/or Council policy and procedures
- To be the first point of contact for customers entering the service either by face to face contact over the telephone or in writing.
- Provide a triage function that is customer focussed i.e. promoting self help, excellent customer care standards and provide effective housing options to meet customer need. This will include establishing need, providing advice, signposting and making referrals to other agencies.
- Assessment of customer needs. This will involve solution focussed, detailed interviews of applicants together with detailed enquires, information and advice from other agencies and the interpretation / application of legislation and guidance in order to make appropriate decisions.
- Discharge the Council’s homelessness duty following relevant and extensive enquiries. This will include determining whether a duty is owed; assessing whether interim accommodation needs to be provided and communicating the decision to the customer, advising them of the right to a review.
- Arrange interim, emergency and permanent accommodation through a variety of housing providers (including the Homeless and Accommodation support service, registered providers, private sector landlords). Where there is a need for temporary accommodation, a risk assessment must be completed for management sign off.
- Participate in the out-of-hours emergency rota.
- To identify by negotiation, mediation and discussion appropriate outcomes for customers presenting with housing needs.
- To provide advice and assistance to customers on housing options and homeless prevention / relief in accordance with their needs and circumstances.
- To work with customers to resolve their housing needs. This may involve liaison with other agencies or third sector organisations to prevent homelessness. Where appropriate this may include debt advice, mediation and securing advocacy services for customers as well as looking at alternative housing solutions in the social and private sector.
- Assessment of customers needs in relation to the Council Allocations policy, awarding the correct re-housing priority and providing advice in relation to the housing register.
“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:
- Degree or equivalent qualification – desirable.
Skills & Experience:
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Previous experience of working in a busy housing service
- Good knowledge of housing legislation and statutory guidance particularly in respect of homelessness.
- Ability to apply knowledge and experience to meet the individual needs of customers.
- Sound understanding of customer service giving examples of how you have applied this knowledge in your professional life to improve outcomes for the customer.
- Proven ability to handle difficult situations and take hard decisions in the best interests of the customer.
- Good organisational ability and knowledge of office routines
- Success in managing caseloads effectively.
- Evidence of working with others (including other organisations) to deliver successful outcomes.
- Capability to work in different locations (with or without adjustments) and complete out of hours duties on a rota basis.
- ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.
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Housing Assessment Officer – Homelessness Prevention
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.