Housing Assessment & Lettings Officer x 2

Temporary Housing Officer x 2 – Social Housing Services

Reference no:  Brent 5228736

Pay Rate: £18.76 per hour PAYE

This opening assignment is for 3 months

The purpose of the role is to be the face of Brent Housing. Provide visible, accessible housing management services on the ground to customers renting homes, garages or travellers sites, owner occupiers and shared owners in the borough

Key Responsibilities:

• Manage the pre-void and letting’s function (checking in, and checking out process) promoting the Brent Housing Management brand and create the best experience to new and prospective customers.
• To investigate and assess all households who apply for housing under the Housing Act 1985 and Housing Act 1996 (Part VI).
• Manage tenancy breaches in accordance with legislation and policies.
• Delivery of quality estate management inspections that meet health and safety and compliance requirements.
• Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request. Promote self-sufficiency in our services while offering support to those that need extra help.
• Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers’ expectations.
• Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework.
• Deliver a comprehensive lettings service which leaves customers feeling satisfied with Brent Housing Management from day one.
• Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews.
• Post inspect communal maintenance repairs and undertake follow up actions as required.
• Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate crime related ASB to relevant council teams and agencies.
• Deliver the premise of ‘Every visit counts’ by checking interests of other areas including rent collection, property services, community wellbeing and other areas of the council.
• Take ownership and report anything people or property related (repairs, cleaning, grounds maintenance, trees etc.) while out on site. Maintaining estates is everyone’s responsibility.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

1. Administrative and literacy to GCSE/BTEC level or demonstrable ability to operate at this level.

Knowledge & Experience:

1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2. Knowledge of housing legislation, in particular, an understanding of Landlord and Tenant law and other legal requirements relevant to the management of homes and neighbourhoods.
3. Relevant experience of working in a partnership/multi-agency setting and multi-disciplinary team.
4. An understanding of housing legislation in relation to nuisance, neighbour disputes and racial harassment.
5. Effectively interview customers through active listening and negotiation skills.
6. Experience of working largely autonomously to manage own workload and prioritise tasks both on-site and in the office.
7. Experience of working with customers and championing their views and feedback.
8. Knowledge of core legislation such as the Housing Act 1985, the Housing Act 1996 (Part VI), Homelessness Act 2002, Localism Act 2011, Homelessness Reduction Act 2017, related rehousing issues and case law.

Skills & Abilities:

1. Finds creative ways of delivering results which go beyond what is expected wherever possible.
2. Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including Councillors, contractors and other agencies.
3. Highly self-motivated with the ability to plan work effectively without high levels of supervision.
4. Ability to facilitate online customer engagement activities.
5. Problem solving and decision making - ability to deal with potentially complex situations within a busy workload, mitigate risks to customer and organisation, and achieve positive outcomes.
6. Flexible approach with the ability to respond effectively to changing circumstances.
7. Evidence of continuing personal development.
8. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.