Temporary Housing Advisor     

Reference no: Darlington 6346514233559   

Pay rate £12.02 per hour PAYE   

This opening assignment is for 2-3 months 

Standard DBS disclosure required 

To offer support to the Housing Management Team 

Key responsibilities: 

• Prepare adverts for properties that are available to rent, sign up of new introductory/ secure and garage tenancies.  
• Deal with and process low level repair requests, raising orders, arranging appointments directly with tenants.  
• To provide housing related advice and assistance, general administration and answer enquiries for Housing Services ensuring a high standard of customer care is delivered to members of the public, customers, internal department’s and outside agencies. 
• Ensure that gas servicing appointments are made so that all properties are complying, by arranging appointments by telephone, issuing reminder letter’s and carrying out home visits as and when required.  
• Carry out monthly estate inspections to ensure that area’s around our tenant’s homes are clean and tidy and well maintained. 
• Complete the appropriate action’s required following fire risk assessment survey’s by carrying out visits to communal blocks of apartments, ensuring that advisory information is followed by issuing letters and carrying out additional visits.  
• Respond to low level anti-social behaviour cases, giving advice and guidance, making referral’s to mediation. Telephone, issuing letters and carrying out home visits in accordance with the policy.  
• To liaise with internal and external partners such as Social Services, StreetScene & the Police.   
• Manage team and Officers appointment schedules - Update computer and manual records.  
• Undertake administration duties relevant to the service as required 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

• Understanding of data protection principles and confidentiality 
• Approximately 2 years’ experience of administration/clerical duties 
• Experience of working within policies and procedures with the use of initiative to respond to situations 
• Ability to effectively listen and communicate verbally to a range of audiences, including ability to explain complex issues clearly 
• Ability to deal with difficult customers in stressful situations, whilst remaining professional and calm 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.