Homelessness Prevention Officer – Housing

Homelessness Prevention Officer – Housing 150 150 TCLRec
Homelessness Prevention Officer – Housing
Contract / Temporary

Leicester TCL 0008 26AA / 1

Posted: 19th December 2023 13:01
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  • Pay Rate:

    £17.42 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months, likely to be extended

  • Leicester,

    LE1 6FB

What's involved with this role:

Temporary Homelessness Prevention Officer – Housing

Job Ref: Leicester TCL 0008 26AA / 1

Pay Rate: £17.42 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 2-3 months, likely to be extended 

City: Leicester

Hybrid working - days in the office, 3 days at home once trained. Will be more whilst training.

Standard DBS disclosure required for this role

The purpose of the role is to prevent and relieve homelessness in the city by assisting customers to either retain their present accommodation or by the provision of an alternative housing resolution and ensuring access to suitable housing for those in need in line with the Homelessness Strategy and relevant statutory legislation.

Key Responsibilities:

  • Provides an effective, professional and customer-friendly service on behalf of the council including offering a full range of advice on housing options and a comprehensive homelessness prevention service.
  • Manages a large, varied and complex caseload. Including handling the service’s more complex cases for example handling illegal eviction cases in the private sector, handling higher-profile / sensitive cases and managing referrals from other local authorities.
  • Undertakes assessment and investigation of homelessness approaches and applications in line with the council’s statutory duties under relevant statutory legislation, guidelines and case law.
  • Develops, updates and reviews personalised housing plans with customers, identifying actions that lead to customers retaining their current accommodation or securing new suitable accommodation.
  • Develops effective working relationships with colleagues, other council and statutory services, external bodies, service users, landlords as well as voluntary and other housing organisations and ensures effective sign-posting / referrals. Participates in partnership working including attendance at meetings as deputy portfolio lead.
  • Produces written correspondence including legal notification letters for statutory homeless applications and responses to councillor, MP enquiries and others.
  • Maintains accurate written and computer records, reports and other monitoring information as required and keep other records necessary to provide an adequate management information database.
  • Maintains a comprehensive awareness of relevant law and good practice and its application to the work of the service.
  • Mentors and supports lower-level officers and is a source of advice for the service in their identified area/s of expertise and / or where they are deputy portfolio lead. Includes occasionally providing training to groups of people.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.


*** Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Experience of working with homeless clients.
  3. Experience of carrying out interviews, investigations, negotiations.
  4. Experience of managing a caseload.
  5. Ability to assess a customer’s needs and abilities and write an appropriate personalised action plan that addresses the housing issues presented
  6. Experience of interviewing and advising members of the public.



  1. Knowledge of all homelessness legislation, housing legislation, welfare benefit expertise and social care knowledge.
  2. Knowledge of the 1996 Housing Act, the Homelessness Reduction Act 2017, the Children’s Act and the Care Act.
  3. Knowledge in relation to 1-2 homelessness / homelessness prevention areas e.g. domestic violence, mental health, care leavers, 16- and 17-year-olds, offenders, private-rented sector, IT and data systems.
  4. Strong awareness of current issues in the field of housing / homelessness.


Skills & Abilities:

  1. High level of interpersonal, skills to deal with a range of customers and stakeholders including in conflict and sensitive situations.
  2. Ability to interpret legislation and apply it to own caseload.
  3. Ability to work independently to deadlines under pressure, be self-motivated and prioritise a demanding and complex workload.
  4. Ability to gather information and interpret complex issues e.g. legislation and case law and think creatively about problems and identify solutions with time restraints.
  5. Ability to represent the service effectively at partnership meetings.
  6. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).




Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Leicester TCL 0008 26AA / 1
Homelessness Prevention Officer – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Leicester TCL 0008 26AA / 1
Homelessness Prevention Officer – Housing
Client Category: Local Authority

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