Gypsy & Traveller Liaison Officer – Regeneration & Housing

Gypsy & Traveller Liaison Officer – Regeneration & Housing 150 150 tcl-admin
Gypsy & Traveller Liaison Officer - Regeneration & Housing
Ealing, London
Contract / Temporary

Ealing 6297-1

Posted: 7th November 2022 14:00
Apply Related Jobs
  • Pay Rate:

    £19.93 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • Ealing, London,

    W5 2HL

What's involved with this role:

Gypsy & Traveller Liaison Officer - Regeneration & Housing

Reference no:  Ealing 6297-1

Pay Rate: £19.93 per hour PAYE

Basic DBS disclosure is listed as a requirement for this role

The purpose of the role is to deliver a high quality management service to all Gypsy and Travellers sites in Ealing, including permanent and temporary sites

Key responsibilities:

  • Assist with the development, promotion and monitoring of policies designed to ensure that the authority compiles with all legislation in relation to site management, site development and service delivery; taking into account the views of Gypsies and Travellers and other stakeholders.
  • To manage the allocation process for Council Traveller sites from application through to letting and signing up new tenants.
  • Manage and monitor tenancies, update records, action and/or identify all forms of anti social behaviour, breaches of tenancy, and take prompt and effective action to resolve complaints.
  • Promptly action and administer Notice to Quits, tenancy terminations, abandonment of pitches, unauthorised occupancy in liaison with Legal services, the Police, Bailiffs, Social services etc.
  • In conjunction with the Rents Team, monitor rent accounts effectively maximising rent income and housing benefit take up, advising tenants on reducing their arrears and sustaining their tenancies, clearly explaining methods of payment.
  • Assist residents with the completion of forms such as Housing Benefit, Council Tax Support, Universal Credit and other welfare benefits giving money/debt advice as appropriate.
  • Respond to correspondence, members’ enquiries and complaints in a coherent and logical manner, based on information available meeting the council corporate response times. Take a proactive response in identifying potential concerns or sources of complaint to ensure issues are tackled at an early stage.
  • Develop positive and effective professional relationships with key Council services and outside agencies to ensure a joint approach is taken to resolve cases as necessary.
  • For permanent sites, to ensure residents comply with all site rules, regulations and tenancy conditions and to support the appropriate officers with any action being taken, providing statements and attending court as a witness for the Council where required.
  • Conduct regular formal health and safety inspections of permanent sites to ensure that an acceptable level of health and safety is maintained on the site at all times.
  • Conduct the traveller official count and submit the official returns.
  • Develop strong relationships with community members and leaders and to undertake engagement activities for the community and professionals and voluntary sector groups who work with the community.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Knowledge & Experience

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Must have experience of working with Traveller's and Gypsies.
  3. Knowledge of legislation and good practice in the provision of a Gypsy and Traveller service.
  4. Experience of working with the Gypsy and Traveller Community.
  5. A working knowledge of Gypsy and Traveller legislation
  6. Knowledge of safeguarding and customer service.


Skills & Abilities:

  1. High standard of communication skills, demonstrated by the ability to draft correspondence without supervision; the ability to compile information into simple factual reports; and the ability to explain complex rules to service users over the telephone and face to face.
  2. Ability to deal with difficult situations in a way that tries to resolve issues for the customer.
  3. Ability to understand and research relevant regulatory and statutory regulations and information.
  4. Ability to deliver customer services to a diverse community in a professional and courteous manner.
  5. Able to meet activity deadlines by planning work around conflicting priorities and able to understand and deliver project objectives in target.
  6. Ability to work in partnership with other agencies and teams to achieve results and objectives and to deliver a customer focussed service.
  7. Able to work confidently with Information Technology, able to store, retrieve and use information to make appropriate decisions.
  8. Able to take personal responsibility for actions and outcomes, addressing issues and problems immediately, seeking support when necessary and continually striving to improve own performance.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Full UK driving licence required for this role.
  6. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Ealing 6297-1
Gypsy & Traveller Liaison Officer - Regeneration & Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Ealing 6297-1
Gypsy & Traveller Liaison Officer - Regeneration & Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?