Governance & Functional Support Assistant / Admin

Governance & Functional Support Assistant / Admin 150 150 TCLRec
Governance & Functional Support Assistant / Admin
Contract / Temporary

Cheshire W 5235567

Posted: 15th September 2023 12:11
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  • Pay Rate:

    £13.91 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • ELLESMERE PORT, Cheshire,

    CH65 0BE

What's involved with this role:

Temporary Governance & Functional Support Assistant / Admin

Reference no:  Cheshire W 5235567

Pay rate: £13.91 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

This opening assignment is for 2-3 months

City: ELLESMERE PORT, Cheshire

Hybrid working

A Governance & Functional Support Assistant is required to be part of the Functional Support team, responsible for ensuring the effective operational support of the Unit4 system on behalf of the authorities. To manage and resolve support and service requests (level 1 and level 2), escalating priority system defects and service requests.

Key responsibilities:

  • Provide frontline support of the Unit4 ERP system. Support responsibilities will include troubleshooting system problems, processing service requests, access/security administration, supporting system upgrades.
  • Contribute to the effective running and system administration of the Unit4 system as per agreed SLAs, including health checks on the stability of the Unit4 platform, identifying trends on incident/defects, investigation and their resolution.
  • Conduct routine periodic activities in the Unit4 system as directed by Governance and Functional Support Leads to maintain system performance and operation, inclusive of data entry and tasks such as hierarchy maintenance, ensuring completion with accuracy, efficiency and to set timescales.
  • Escalate complex defects/incidents to the Governance and Functional Support Lead or to third party support where appropriate and monitoring progress and resolution.
  • Assist the Governance and Functional Development Lead on maintaining user access roles and user security.
  • Respond to queries from stakeholders, customers, staff to ensure that the Unit4 support provide effective, efficient, accessible services that maximises customer satisfaction, quality assurance and service delivery.


NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Relevant finance or business qualification (e.g. ECDL or equivalent, AAT, BTEC, NVQ3).
  • Relevant professional qualification (e.g. CIPFA, ICSA, MCIPD) desirable.



  • General admin experience in a computerised environment.
  • Experience of maintaining data quality in a fast moving, outcomes driven role.
  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
  • Sound knowledge of Transactional Finance / Procurement / Billing and Debt / Payments and Income / Recruitment and Pay processing desirable.
  • Proven experience of working to deadlines and prioritising workloads.



  • Extensive knowledge of PC systems and able to exploit systems to develop appropriate business solutions.
  • Knowledge of the Data Protection Act.
  • Knowledge of financial and payroll IT applications desirable.
  • Knowledge of personnel / pay / procurement processes and employment regulations e.g., VAT accounting, tax etc.
  • Knowledge of Unit4 system and its capabilities desirable.


Skills & Abilities:

  • Excellent interpersonal and customer care skills.
  • Ability to prioritise own work to meet deadlines.
  • Excellent IT skills including Microsoft packages or equivalent (e.g. G Suite).


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Cheshire W 5235567
Governance & Functional Support Assistant / Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Cheshire W 5235567
Governance & Functional Support Assistant / Admin
Client Category: Local Authority

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