Financial Inclusion Officer – Housing Benefits & Planning

Financial Inclusion Officer – Housing Benefits & Planning 150 150 TCLRec
Financial Inclusion Officer - Housing Benefits & Planning
Contract / Temporary

Ealing 7008-1

Posted: 1st September 2023 11:22
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  • Pay Rate:

    £19.30 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


    UB5 5PA

What's involved with this role:

Temporary Financial Inclusion Officer - Housing Benefits & Planning   

Reference no: Ealing 7008-1 

Pay Rate: £19.30 per hour PAYE   

35 Monday – Friday, normal working hours 

This opening assignment is for 3 months  


Basic DBS disclosure required 

Full UK driving licence is required for this role.

Improve the outcomes for Ealing residents by providing a customer orientated service in line with Council values and objectives. To minimise the impact of welfare reform on residents in council or temporary accommodation through the provision of support with income maximisation, employment/training advice, budgeting and money/debt management. To establish key partnerships and working relationships with internal departments and other agencies to help residents access a wide range of financial services and support to help them sustain their tenancies 

Key Responsibilities: 


  • Reduce the need for legal action against residents, reducing the Council’s legal costs and homelessness and promoting the importance of paying rent and service charges through presentations and publications.  
  • Check cases referred for legal action to ensure everything has been done in accordance with the pre court action protocol and to interview/visit the tenant to offer expert advice, aiming to reach a payment agreement that will prevent the need for legal action and avoid legal costs for the tenant and the council.  
  • Work with the Court Officers to check cases prior to requesting council authority to commence eviction proceedings, to interview/visit the resident, to liaise with other agencies and services, aiming to reach a payment agreement that will prevent the need for eviction proceedings. 
  • Support the implementation of Universal Credit delivery and provide relevant advice and support to residents across the borough.  
  • Build close relationships with colleagues in the DWP to provide a joined up, comprehensive referral and advice service for Universal Credit claimants  
  • Update and maintain IT systems for Universal credit and welfare reform changes for the purposes of monitoring and providing statistical information to Management as and when required.  
  • Work with Neighbourhood Managers/Team Leaders to draft presentations and publications for residents, that promote the importance of paying rent and income maximisation.  
  • Work with Sheltered Housing Officers and to visit Sheltered Housing schemes to provide information and to advise individual and groups of Sheltered Housing residents on rent payments and welfare benefits.  
  • Undertake visits to residents in their homes in order to verify their circumstances and authenticate any documentation seen, in accordance with current housing benefit regulations, returning all claim forms and documents to the office at the end of the visiting day or first thing the following day.  
  • Provide comprehensive advice and information to residents on rent payments and legal implications of non-payment, to negotiate an acceptable re-payment of rent arrears and advise on the easiest way to pay, promoting direct debit 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. 


  • Knowledge of housing law, housing benefit legislation and welfare reform. 



  • Experience of working with customers in a diverse community 
  • Experience of dealing with welfare benefits and basic money advice  
  • Experience of working in partnership with statutory and voluntary agencies to achieve positive outcomes for residents 


Skills & Abilities: 

  • High standard of communication skills, demonstrated by the ability to draft correspondence without supervision; the ability to compile information into simple factual reports; and the ability to explain complex rules to service users over the telephone and face to face.  
  • Ability to carry out basic calculations.  
  • Ability to deliver customer services to a diverse community in a professional and courteous manner.  
  • Ability to deal with multiple and difficult situations in a way that tries to resolve issues for the customer. 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Ealing 7008-1
Financial Inclusion Officer - Housing Benefits & Planning
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Ealing 7008-1
Financial Inclusion Officer - Housing Benefits & Planning
Client Category: Local Authority

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