Family Service Autism & ADHD Team Referral Processor

Family Service Autism & ADHD Team Referral Processor 150 150 TCLRec
Family Service Autism & ADHD Team Referral Processor
Contract / Temporary

Nottinghamshire TCL 0008 A8B4 / 1

Posted: 19th March 2024 11:57
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  • Pay Rate:

    £12.18 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3-4 months


    NG17 5GA

What's involved with this role:

Temporary Family Service Autism & ADHD Team Referral Processor

Reference no: Nottinghamshire TCL 0008 A8B4 / 1

Pay Rate: £12.18 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 3-4 months


Receive and handle all initial referrals received into the Family Service Autism and ADHD Team. Assess new referrals against the Family Service Autism and ADHD Team threshold criteria for triage assessment. Offer signposting for families/professionals to appropriate external services if necessary.

Key Responsibilities

  • Work to deliver the targets set down in the service and team business plan
  • Deal effectively with enquiries across all channels from members of the public, customers, services users, internal departments and professionals from other agencies (e.g. schools, health, Early Help. Social Care).
  • Work closely with the service management and other professionals to oversee and triage new referrals to the service.
  • Take ownership of enquiries and provide feedback on progress and outcomes to partner agencies, professional organisations and the public as appropriate.
  • Provide verbal feedback and advice to referrers regarding the action taken on their referral, and to confirm this in writing, including informing them when referrals have been declined.
  • Deliver a customer focused service in accordance with the standards set out in the Council "Customer Service Codes of Practice" and individual Service Level Agreements.
  • Maintain accurate, up-to-date records in accordance with the Data Protection Act, ensuring data is stored accurately to enable the production of statistical and management reports as required.
  • Provide basic advice and guidance to answer queries made by professional referrers regarding referrals to the service.
  • Attend team meetings and whole Service events.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • 5 GCSEs at level A*-C (including English) or equivalent
  • Full driving licence (unless registered disabled)


  • A working knowledge of ADHD and ASD and the services in place to manage and support families affected by the condition within Nottinghamshire.


  • Experience of working within a Children’s and Families Service setting.
  • Experience of working with and supporting families whose children have additional needs and/or behaviours indicative of a neurodiversity and or a diagnosis of ADHD/ASD.
  • Experience of administering and triaging referrals into an early help service or parenting provision.

Skills & Abilities:

  • Strong interpersonal skills to gain the agreement and acceptance of others including colleagues, senior managers and customers.
  • Ability to make decisions and solve problems to meet operational targets, involving devising solutions and prioritising the resources available
  • Ability to meet agreed objectives and delivery targets by the effective use of resources.
  • A high level of personal drive and commitment to excellent customer care and the ability to set an example for other staff


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Nottinghamshire TCL 0008 A8B4 / 1
Family Service Autism & ADHD Team Referral Processor
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Nottinghamshire TCL 0008 A8B4 / 1
Family Service Autism & ADHD Team Referral Processor
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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