Facilities Management Helpdesk & Asset Lead

Facilities Management Helpdesk & Asset Lead 150 150 tcl-admin
Facilities Management Helpdesk & Asset Lead
Interim Position

Lewisham 0006 EB1F / 1

Posted: 6th January 2023 11:55
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  • Pay Rate:

    £22.85 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


    SE6 4RU

What's involved with this role:

Facilities Management Helpdesk & Asset Lead   

Reference no: Lewisham 0006 EB1F / 1   

Pay rate £22.85 per hour PAYE 

Responsible for leading on the Facilities Management CAFM based helpdesk and asset management system Lead on all helpdesk related matters and to be the primary contact for technical CAFM assistance for help desk operatives, building managers and premises coordinators 

Key responsibilities: 


  • Accountable and lead on the development of the Councils CAFM system  
  • Supervise the FM Helpdesk Admin Officer with support from the Helpdesk and Business Manager  
  • Raise and issue jobs in the CAFM system (planned and reactive). Manage any queries as and when they arise.  
  • Responsible for monitoring and reporting on the performance of all facilities and asset data held within the CAFM System  
  • Provide planned and ad-hoc reports generated from the CAFM system 2  
  • To support the Hard Services Technical Facilities Manager with financial activities including raising POs, checking invoiced works against CAFM system. Providing financial reports  
  • Develop, allocate, receive, log, update and manage all CAFM related data including but not limited to planned and reactive works, projects, asset data, financial information, quotes, reports, and documentation  
  • Communicate to officers and contractors on CAFM related items 
  • Report on the operational performance of all LBL Facilities and building assets, which may include building maintenance and repairs, cleaning and associated services, manned security and utilities.  
  • Lead and support liaising with contractors, engineers and site contacts for any access, operational or site items 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • A standard of education and/or experience that reflects the requirements of the role 
  • Detailed understanding and knowledge of Facilities Management CAFM system 
  • Detailed knowledge of key aspects of providing a Facilities Helpdesk Service and Customer Care 
  • Knowledge of M&E plant and equipment typically found in office, commercial and other non-domestic buildings including HVAC, electrical installations and plumbing 
  • Experience of managing staff and contractors working in a customer orientated environment to deliver specified outcomes 
  • Experience of successfully networking and managing relationships with both internal and external partners working at a strategic level 
  • Excellent IT and Data Management skills 
  • Able to establish effective and productive working relationships with colleagues, contractors and other internal and external stakeholders 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Lewisham 0006 EB1F / 1
Facilities Management Helpdesk & Asset Lead
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Lewisham 0006 EB1F / 1
Facilities Management Helpdesk & Asset Lead
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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