Estates Officer – Housing

Estates Officer – Housing 150 150 TCLRec
Estates Officer – Housing
BLYTH, Northumberland
Contract / Temporary

Northumberland 1004136914588630

Posted: 14th September 2023 09:08
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  • Pay Rate:

    £14.17 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 3-4 months

  • BLYTH, Northumberland,

    NE24 2BA

What's involved with this role:

Temporary Estates Officer – Housing

Reference no: Northumberland 1004136914588630

Pay rate: £14.17 per hour PAYE

Hours per week: 35-37 Monday – Friday, normal working hours

This opening assignment is for 3-4 months

City: BLYTH, Northumberland

Hold a valid UK driving licence and have use of a vehicle

An Estates Officer is required to deliver a great housing management service for Northumberland Tenants.  To deliver and develop a high quality, responsive housing service that focuses on positive customer outcomes and satisfaction whilst meeting the needs and aspirations of the local community. Responsible for the day to day management of a specific area within a neighbourhood ensuring excellent service delivery through maintaining a high profile on the estate.

Key responsibilities:

  • Effective management of the Housing Management Service within a defined area.
  • Carry out visits to all tenants on a regular, planned basis to identify and assist with any issues that may support the sustainability of the tenancy.
  • Responsible for planning and conducting regular inspections of the neighbourhood in partnership with customers, Councillors, Police and Local Services. Develop a continuous action plan to ensure that the neighbourhoods are maintained as safe and attractive places.
  • Actively develop and promote resident engagement at a neighbourhood level, attending meetings and other activities where appropriate including those which occur outside of normal office hours.
  • Responsible for the matching of properties and then arranging and carrying out accompanied viewings.
  • Responsible for allocating and signing up new tenants to all properties within a defined patch of properties, ensure all sign ups of new tenancies and garage tenancies are carried out in a timely manner to maximise rental income and minimise potential rent loss.
  • Carry out effective day to day management of the GRT sites. and carry out visits to all licence holders on a regular, planned basis to identify and assist with any issues that may support the sustainability of their licence.
  • Monitor all local services including Highways, street lighting etc in neighbourhoods ensuring they are effective and that any service failures are reported appropriately and remedial action of escalation is taken to effective conclusion.
  • Ensure that the Council's responsibilities as a landlord are met by ensuring compliance with current tenancy agreement through the effective operation of estate management policies and procedures and undertaking quality assurance checks.
  • Provide complex advice, support and information to customers in a sensitive and confident manner, applying a customer first approach when dealing with colleagues and customers. Deal with face to face situations with tenants that at times that may be contentious and complex in nature.


NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Good standard of education to NVQ Level 3 or equivalent.


Experience & Knowledge:

  • Experience in all aspects of tenancy management.
  • Thorough knowledge and experience in a relevant context and service.
  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
  • Understand the diverse functions of a large complex public organisation.
  • An active appreciation of the procedural and practical issues relating to the service.
  • An active awareness of and active interest in the current issues facing the service.


Skills & Abilities:

  • Ability to work well in a team in order to ensure the best possible service for tenants.
  • Highly motivated and able to communicate well with both internal and external customers.
  • Confident and competent in expressing own views and an active participant in internal and external meetings.
  • Numerate and able to analyse complex business related statistics.
  • Ability to work methodically and systematically.
  • Able to adopt a collaborative approach to work.
  • Ability to cope with physical, mental and emotional demands.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
  • Hold a valid driving licence and have use of a vehicle.


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Full Driving licence, access to a vehicle or access to means of mobility support.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Northumberland 1004136914588630
Estates Officer – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Northumberland 1004136914588630
Estates Officer – Housing
Client Category: Local Authority

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