ER Casework Officer – HR

ER Casework Officer – HR 150 150 TCLRec
ER Casework Officer - HR
Interim Position

GLX TCL 0009 128A / 1

Posted: 11th July 2024 12:43
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  • Pay Rate:

    £20.70 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 11 months


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What's involved with this role:

Interim ER Casework Officer - HR

Reference no: GLX TCL 0009 128A / 1

Pay Rate:  £20.70 per hour PAYE

Hours per week: 37 Monday - Friday, normal working hours

This opening assignment is for 11 months


Basic DBS disclosure required

Hybrid working

ER Casework Officer with experience of advising on a range of ER cases (probation, disciplinary, capability, resolution and sickness absence).  Supporting line managers in line with relevant ER policies. Maintaining trackers (ER casework, workplace adjustments, managing the ER inbox. 

Key Responsibilities

  • Work as part of an Employee Relations (ER) Casework team to support managers and colleagues across a range of activity providing assistance with the team’s work as required, including monitoring team’s inbox and providing a first line of response.
  • Advising and supporting line managers with first level ER casework including sickness absence, disciplinary, resolution, capability and probation cases. 
  • Proactively monitoring and managing data that is provided to the ER Casework team such as sickness absence reports and end of Fixed Term Contract information, taking forward tasks where applicable and highlighting to ER Casework Advisers where action is required on complex casework.
  • Be the main point of contact between the ER Casework Team and the TfL Pay Team, following up queries where necessary and ensuring that the TfL Pay Team have all the required information relating the Employee Relations work that impacts on pay, such as sickness absence.
  • Support the ER Casework Team on setting up formal meetings, preparing letter templates, attending formal meetings, taking notes at formal meetings.
  • Work alongside ER Casework Advisers to coordinate the occupational health referral process, supporting managers to produce comprehensive referral documents, co-ordinating standard occupational health outcome report recommendations such as workstation assessments, stress risk assessments, etc. 
  • Support the ER Casework Team with workplace adjustments activity, arranging specialist referrals, obtaining PO numbers and updating relevant trackers. 
  • Realise the benefits of London's diversity by promoting and enabling equality of opportunities, and promoting the diverse needs and aspirations of London's communities.
  • Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary cross-department and cross-organisational groups and project teams.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

**Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.



  • Appreciation and awareness of policies and procedures in the following: 
    • absence management;
    • performance management; 
    • equal opportunities in employment; 
    • discipline and resolution


  • Experience of working in a similar Human Resources role with responsibility for a wide range of human resources activity including the following:
    • casework experience within Employee Relations and knowledge of employment law and best practice. 
    • maintaining  and updating information on HR Information Systems and setting up and using excel trackers. 
    • monitoring end of fixed term contracts, sickness absence data , ensuring compliance with HR policies and procedures 
    • advising on terms and conditions and codes of conduct and employment legislation
    • organising occupational health referrals and contributing to absence management 
    • organising and taking minutes at discipline and grievance hearings
    • providing advice and guidance on a range of operational and policy issues
  • Experience of using information technology including word, excel, powerpoint presentation and databases to produce letters, reports, presentations, management information, charts, and mail merge documents.

Skills & Abilities:

  • Ability to work on own initiative and organise/ prioritise own work and that of others.
  • Ability to analyse and evaluate complex information and provide accurate information for specific deadlines.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: GLX TCL 0009 128A / 1
ER Casework Officer - HR
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: GLX TCL 0009 128A / 1
ER Casework Officer - HR
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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