Disability Benefits Officer – Benefits and Housing Needs

Disability Benefits Officer – Benefits and Housing Needs 150 150 tcl-admin
Disability Benefits Officer – Benefits and Housing Needs
Interim Position

Hackney RQ781574

Posted: 24th January 2023 15:09
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  • Pay Rate:

    £20.06 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 12 months

  • HACKNEY, London,

    E8 1DY

What's involved with this role:

Interim Disability Benefits Officer – Benefits and Housing Needs

Reference no: Hackney RQ781574

Pay rate: £20.06 per hour PAYE

Requirement to work outside normal working hours including weekends on occasions

Working within The Money Hub, the Disability Benefits Officer will assist with new and bold ways to streamline and simplify the way that residents can get assistance with their finances, with a huge emphasis on using data to reach out to residents known to be struggling to help them to maximise their incomes.

To help residents to get support for their disability needs, both financial and non-financial, to help meet their short and long term needs. Each case will be slightly different and will need to consider the individual circumstances of a resident that is requesting support in order to decide how best to help them. To also support three Outreach Workers with developing their skills and understanding of support available for people with disabilities, long-term illness, or caring responsibilities, providing training and encouraging their professional development.

Key responsibilities:

  • Identify residents who need financial assistance due to a disability, caring responsibilities, long-term illness and/or being unable to work due to physical or mental health barriers, and have responsibility for supporting them with long-term benefits uptake.
  • Be proactive in providing support for residents to prevent them from reaching financial crisis.
  • Learn and use digital tools, including the LIFT dashboard, to identify and engage with residents at risk of financial hardship due to disability, long-term illness, physical or mental health conditions, and caring responsibilities.
  • Deal with all day-to-day correspondence and telephone calls in line with service standards. To provide written responses to enquiries for councillors, senior managers, and MPs and ensure that responses are provided within agreed timescales.
  • Provide ongoing monitoring information for performance scrutiny to the Team Manager.
  • Actively participate in the reviewing of Income Maximisation policies and procedures.
  • Record data accurately and contribute to the development, maintenance and monitoring of systems, registers, records and databases for the efficient storage and retrieval of data, whilst undertaking analysis and research to produce reports as required on all neighbourhood management issues.
  • Provide in person support for residents, either through home visits or at community events, when this is appropriate and the best way to engage with a resident. This will be approximately every 2 weeks.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Experience & Knowledge:

  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Detailed working knowledge of law, practice, council policy and guidance relating to Personal Independence Payments, Disability Living Allowance, Severe Disability Premium, Carers Allowance, Attendance Allowance and other disability benefits for carers. Have experience with completing these forms on behalf of clients.
  • Detailed working knowledge of law, practice, council policy and guidance relating to other financial support, such as Housing Benefit, Council Tax Benefit and Council Tax Reduction, housing, Welfare Reform, tenancy, lettings, benefits advice, debt and money management, income maximisation, Security of Tenure,  Discretionary schemes DHP, HDCSS and CTRHDS and East London sub-region and Pan London region.
  • Experience of customer service in dealing with people on the telephone and in person.
  • Experience of effective partnership working with agencies and stakeholders and the proven ability in engaging, negotiating and consulting with a wide range of audiences.
  • Experience of working flexibly to meet the needs of the service and its customers.
  • Experience of assisting vulnerable and challenging customers.



  • Ability to manage own workload and manage conflicting priorities in a pressurised working environment that are subject to frequently changing circumstances in order to achieve targets within challenging timescales.
  • Good organisational skills and the ability to prioritise workload to deliver to tight deadlines, targets and performance standards.
  • Excellent verbal and written communication and presentation skills and the ability to communicate effectively with a range of audiences including partner services and agencies and the ability to explain complex processes in simple language.
  • Ability to exercise good judgement.
  • Comfortable with change, welcoming it as an opportunity to grow and ability to look positively for solutions rather than obstacles.
  • Ability to travel around the borough in order to attend community events.
  • Ability to mediate and negotiate effectively.
  • Ability to analyse and understand complex information.
  • Be available to work outside normal working hours including at weekends if required.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. ***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Hackney RQ781574
Disability Benefits Officer – Benefits and Housing Needs
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: Hackney RQ781574
Disability Benefits Officer – Benefits and Housing Needs
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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