Digital Network Specialist

Digital Network Specialist 150 150 tcl-admin
Digital Network Specialist
Bootle
Interim Position

DIGPSR 1JP00061197

Posted: 20th September 2022 09:56
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  • Pay Rate:

    Up to £475 per day pay range subject to IR35 status

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • Anticipated 3 months

  • Bootle
What's involved with this role:

Interim Digital Network Specialist – Hybrid working (predominantly remote) – DIGPSR 1JP00061197

Pay Rate: Up to £475 per day pay range subject to IR35 status

This role is currently Hybrid working (1-2 days per month in the office)

To support the management of the Network and Telephony estate, ensuring that technologies (Layer 2/3 switches, WiFi APs, VPNs, Load-balancing Firewalls, VOIP, Contact Centres) remain available, performant to SLAs/OLAs and relevant to business requirements. This role will monitor all technologies in the suite, investigating incidents, resolving problems, and developing and applying fixes and changes. The role will deliver upgrades to technologies, implement new functionality and seek to continuously improve the technologies to support the organisation in better ways. The role will ensure that the technologies remain secure, protecting data and users from cyber-attack and unauthorised loss. This role will engage with users, supporting their needs and ensuring that a high quality customer-focused service is delivered.

Key Accountabilities:

  • Support the planning, budgeting and accounting for the Infrastructure Operations (Network & Telephony) Team’s work.
  • Continuously monitor and operate the network and telephony technologies (on-premise, and SaaS), ensuring technologies remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and customer experience.
  • Proactively identify and resolve infrastructure issues before they impact the user/customer.
  • Deliver Incident Management, diagnosing the root causes of incidents, developing work arounds and fixes, to return infrastructure and users to an operational condition.
  • Deliver Problem Management, diagnosing root causes of problems, prioritising maintenance activity and developing fixes
  • Deliver Change Management, continuously seeking to improve technologies, promoting unused functionality and working with users to develop new ways of working.
  • Deliver Capacity Management, continuously monitoring the utilisation of the infrastructure and forecasting when capacity levels will be breached, recommending remedial actions to be taken.
  • Routinely practice and test DR and ITSCM routines to maintain confidence in the resilience of hosted systems.
  • Implement upgrades to technologies, keeping them at N or N-1 states, coordinating change activity, engaging with users and ensuring that upgrades are understood and appropriate.
  • Document all technologies, including restoration priorities, power-down routines and installation sequencing. Maintain the accuracy of documentation to reflect changes.
  • Maintain all hosted infrastructure records in a secure configuration management database with an accurate record of technology assets, by serial number, age and lifecycle refresh point.
  • Ensure the security of technologies and the IT estate, defending against cyber-arrack, preventing unauthorised access, unauthorised data exchange and data-loss.
  • Maintain the highest standards of user and customer focus, ensuring that services are delivery to user/customer satisfaction and endeavour to routinely communicate with users/customers to promote, confidence that incidents and problems are being tackled.
  • Ensure that technologies are routinely backed up and copies of all data and applications securely maintained.

 

Key Requirements:

  • Proven experience with WAN and LAN switches (Meraki), Wireless Access Points (Meraki), firewalls (Cisco and Palo Alto), Load-balancing (Citrix Netscaler), Virtual Private Network (VPN), VOIP telephony and contact centre and collaboration technologies.
  • Excellent oral and written communications.
  • Excellent knowledge of Microsoft Office.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, not that they would exclude candidates willing to travel/relocate, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Qualifications and experience relevant to the job role – please give full details within your CV document.
  5. SC Clearance.

 

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience.
  2. Any relevant qualifications held or being studied for.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

 

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Job Ref: DIGPSR 1JP00061197
Digital Network Specialist
Client Category: Central Government Ministry

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Job Ref: DIGPSR 1JP00061197
Digital Network Specialist
Client Category: Central Government Ministry

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