Debtors & Collections Admin Officer

Debtors & Collections Admin Officer 150 150 tcl-admin
Debtors & Collections Admin Officer
Spennymoor, Durham
Contract / Temporary

Durham 1004406413358841

Posted: 21st February 2023 15:58
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  • Pay Rate:

    Up to £11.59 per hour PAYE depending on experience

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 7 months

  • Spennymoor, Durham,

    DL16 6JQ

What's involved with this role:

Temporary Debtors & Collections Admin Officer

Reference no:  Durham 1004406413358841

Pay Rate: Up to £11.59 per hour PAYE depending on experience

Role Length: This opening assignment is for 7 months

Basic DBS disclosure required for this role

The purpose of the role is to support the management and collection of all Council Revenues including Council Tax, Business Rates and all sundry debts, giving due consideration to appropriate payment methods, allocation and recovery in a manner which complies with relevant legislation, case law, and the working practices and procedures and Council policies, including the Council’s Debt Management Policy.

Key Responsibilities:

  • Supporting and assisting the Senior Officer in the day-to-day provision of the service, in accordance with Council Policies and all relevant Regulations.
  • To be responsible for processing all work allocated to them by the Senior Officer, in accordance with the Services performance indicators and office procedures.
  • To be conversant and maintain a good working knowledge of all legislation, procedures and working practices relating to Housing Benefits, Council Tax Exemptions & Discounts, Non-Domestic Rates and Durham County Council’s Council Tax Reduction Scheme, the Care Act and recovery of social care debt, sundry debt and insurance claims.
  • Accurately calculate any arrears in respect of moneys due to the Council ensuring compliance with legislation and procedures.
  • Invoice service users in respect of social care plan contributions every 4 weeks, including the promotion, management and monitoring of Direct Debit payments.
  • Process internal and external claims (including damage claims) ensuring that systems are effectively monitored and to ensure that deadlines are met and claims resolved in a timely manner.
  • Provide advice, support & guidance to service areas on all aspects of the sundry debt process.
  • Notify and advise customers of the results of their non-payment for Council revenues and the subsequent recovery actions.
  • Maximise income for the Council by taking the appropriate timely recovery action.
  • Protect vulnerable customers through the application of the Council’s Discretionary Housing Payment Policy, Safeguard policies and Debt Management Policy ensuring that customers have all benefits, discounts and reliefs that they are entitled to.
  • The collation of information to ensure the prompt and accurate reconciliation of all payments received by the Council to individual accounts and main funds in line with prescribed targets.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  1. Relevant Level 2 qualification or equivalent.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Experience of dealing with customer enquiries in a customer focused environment.
  3. Working to tight deadlines.
  4. Working collaboratively with colleagues and stakeholders.
  5. Experience of following defined process and procedure.
  6. Experience of updating data systems.


Skills & Abilities:

  1. Excellent communications and interpersonal skills with the ability to manage confrontational situations.
  2. The ability to converse at ease with customers and provide advice in accurate spoken English.
  3. Excellent organisational and time management skills and ability to plan and prioritise own workload and work effectively as part of a team to meet deadlines and targets.
  4. Highly numerate to effectively manage debts, arrears and payment plans.
  5. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Durham 1004406413358841
Debtors & Collections Admin Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Durham 1004406413358841
Debtors & Collections Admin Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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