- Pay Rate:
£11.11 per hour PAYE
- Hours per Week:
37 Monday – Friday, normal working hours
This opening assignment is for 12 months
- WINSFORD,
CW7 2UA
Temporary Customer Support Administrator
Reference no: Cheshire BL TCL 359761
Pay Rate: £11.11 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 12 months
City: WINSFORD
NPPV Level 2 Vetting
NB: Police Vacancy - only for candidates with a minimum of 5 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.
To provide a professional and customer focused first point of contact, and first line resolution for issues and support to all customers visiting the Department.
Key responsibilities:
- To provide a face to face, first point of contact for all customers visiting the department with service issues; providing first line fault resolution for routine issues and providing advice and guidance as appropriate.
- As one of the main the gate keepers for the issue and receipt of equipment from customers in and out of the department, ensure accurate management and logging of all assets.
- Assist with the preparation, building and configuration of equipment for delivery to customer.
- According to force directives question the possession of equipment if not appropriate to role.
- Responsible for ensuring that all calls/requests to the reception desk are correctly logged and that all enquiries, actions and investigations are properly recorded within the service management tool.
- To establish the impact of issues reported by the customer, through careful questioning, to assist in the correct prioritisation of the call within the department.
- Maintain regular contact with the customer and take ownership of calls on behalf of the department as appropriate
- Responsible for ensuring that customers have clear expectations set for the level of service they will receive, in accordance with service level agreements; in particular where a service will be delivered slower time, or by another team
- To receive and issue devices to customers over the desk, running through a short familiarisation package for a customer unfamiliar with a new piece of equipment.
- Liaise closely with other Service Desk colleagues and other teams across the department to build and maintain good relationships and work on joint/cross-functional activities and initiatives across the department as necessary
NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
NPPV Level 2 Clearance
Qualifications:
- ITIL Foundation certificate or ability to achieve this within 6 months
Experience:
- Significant experience of working within a face to face customer service environment.
- Significant experience of maintaining accurate records
- Significant experience of managing competing demands in a busy environment.
- Some experience of IT issue resolution
Skills & Abilities:
- Excellent communication skills with the ability to listen empathise and reassure
- Ability to work to a high degree of accuracy with attention to detail maintaining high standards of information recording
- Ability to work on own initiative and prioritise workloads
- Able to assimilate new information quickly in a dynamic environment
ALD
Give yourself the best chance of success - View our CV Tip
CV Tips
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.