Customer Support Administrator

Customer Support Administrator 150 150 TCLRec
Customer Support Administrator
Contract / Temporary

Cheshire BL TCL 359761

Posted: 1st September 2023 09:39
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  • Pay Rate:

    £11.11 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 12 months


    CW7 2UA

What's involved with this role:

Temporary Customer Support Administrator 

Reference no: Cheshire BL TCL 359761 

Pay Rate: £11.11 per hour PAYE   

37 Monday – Friday, normal working hours 

This opening assignment is for 12 months  


NPPV Level 2 Vetting 

NB: Police Vacancy - only for candidates with a minimum of 5 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure. 

To provide a professional and customer focused first point of contact, and first line resolution for issues and support to all customers visiting the Department. 

Key responsibilities: 


  • To provide a face to face, first point of contact for all customers visiting the department with service issues; providing first line fault  resolution for routine issues and providing advice and guidance as appropriate.  
  • As one of the main the gate keepers for the issue and receipt of equipment from customers in and out of the department, ensure accurate management and logging of all assets.   
  • Assist with the preparation, building and configuration of equipment for delivery to customer.  
  • According to force directives question the possession of equipment if not appropriate to role.   
  • Responsible for ensuring that all calls/requests to the reception desk are correctly logged and that all enquiries, actions and investigations are properly recorded within the service management tool.  
  • To establish the impact of issues reported by the customer, through careful questioning, to assist in the correct prioritisation of the call within the department.   
  • Maintain regular contact with the customer and take ownership of calls on behalf of the department as appropriate  
  • Responsible for ensuring that customers have clear expectations set for the level of service they will receive, in accordance with service level agreements; in particular where a service will be delivered slower time, or by another team  
  • To receive and issue devices to customers over the desk, running through a short familiarisation package for a customer unfamiliar with a new piece of equipment.  
  • Liaise closely with other Service Desk colleagues and other teams across the department to build and maintain good relationships and work on joint/cross-functional activities and initiatives across the department as necessary 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 


NPPV Level 2 Clearance 


  • ITIL Foundation certificate or ability to achieve this within 6 months   



  • Significant experience of working within a face to face customer service environment.  
  • Significant experience of maintaining accurate records  
  • Significant experience of managing competing demands in a busy environment.  
  • Some experience of IT issue resolution 


Skills & Abilities: 

  • Excellent communication skills with the ability to listen empathise and reassure    
  • Ability to work to a high degree of accuracy with attention to detail maintaining high standards of information recording  
  • Ability to work on own initiative and prioritise workloads   
  • Able to assimilate new information quickly in a dynamic environment 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Cheshire BL TCL 359761
Customer Support Administrator
Client Category: Police Force

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Cheshire BL TCL 359761
Customer Support Administrator
Client Category: Police Force

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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

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