Customer Services Assistant / Admin

Customer Services Assistant / Admin 150 150 TCLRec
Customer Services Assistant / Admin
NUNEATON, Warwickshire
Contract / Temporary

Nuneaton 5251797

Posted: 11th July 2024 14:31
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  • Pay Rate:

    Up to £12.38 per hour PAYE depending on experience

  • Hours per Week:

    37 Monday - Friday, 08:45 – 17:00

  • This opening assignment is for 3-4 months

  • NUNEATON, Warwickshire,

    CV11 5AA

What's involved with this role:

Temporary Customer Services Assistant / Admin

Reference no: Nuneaton 5251797

Pay rate: Up to £12.38 per hour PAYE depending on experience 

Hours per week: 37 Monday - Friday, 08:45 – 17:00

This opening assignment is for 3-4 months

City: NUNEATON, Warwickshire

A Customer Services Assistant is required to assist in the provision of a high quality, customer-focused service to all customers contacting the Council both externally and internally and to ensure as many enquiries and service requests as possible are resolved at the first point of contact to maximise customer satisfaction. To assist in dealing with all enquiries/requests, regardless of the method of submission in an efficient, effective, sensitive, and courteous manner, respecting the need for confidentiality. The nature of the job will require a flexible approach to the hours worked within the overall time bands that the Customer Service/Contact Centres will be open, up to an average of 37 hours per week.  This is anticipated to include Saturday mornings and weekday evenings.

Key responsibilities:

  • Provide a first point of contact for visitors to the Customer Service Centre.
  • Resolve customer enquiries received electronically and by post.
  • Assist visitors in using self service facilities such as internet terminals, within the Customer Service Centre.
  • Be a competent user of the CRM and other systems and procedures utilised within the service to ensure that the highest possible standards of customer service and accuracy of information are maintained.
  • Take responsibility for obtaining all information necessary to deal effectively with all customer enquiries, only transferring the enquiry to others where this is appropriate.
  • Where necessary, to put the customer in contact with appropriate colleague(s)/service unit(s), ensuring required information is transferred effectively.
  • Ensure that customers receive general information leaflets/packs/application forms and other general documents as required.
  • Update customers on the progress of their enquiries or service requests as appropriate.
  • Take cash and other payments, ensuring that the Council’s procedures for the handling of cash, the ordering of goods and services and receipt of payments are followed.
  • Provide general administrative assistance to the unit as required.
  • Assist in keeping the reception area and interview rooms maintained to an excellent standard and leaflet supplies are maintained and updated. Front line dress will be provided and must be worn whilst at work.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Qualifications:

  • Good standard of general education to at least GCSE level.

 

Experience:

  • Experience of dealing with the public in difficult situations.
  • Previous experience of dealing directly with customer enquiries, both face to face and via the telephone, preferably within a contact centre environment desirable.
  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.

 

Skills & Abilities:

  • Ability to follow prescribed procedures.
  • Good planning and personal organisation skills.
  • Effective communication skills, face to face, over the telephone and in writing.
  • Ability to deal effectively with challenging situations and resolve customer enquiries/complaints.
  • Ability to enter data quickly and accurately using a keyboard.
  • Flexible approach to work.
  • Ability to react sensitively to the needs of others.
  • Ability to work on own initiative and as part of a team.
  • A commitment to provision of excellent customer service.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

 

***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

SC

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Nuneaton 5251797
Customer Services Assistant / Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Nuneaton 5251797
Customer Services Assistant / Admin
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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