PT Customer Services Application Officer

PT Customer Services Application Officer 150 150 tcl-admin
PT Customer Services Application Officer
Contract / Temporary

Oxford TCL0006 95A1 / 1

Posted: 12th October 2022 12:20
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  • Pay Rate:

    £10.70 per hour PAYE

  • Hours per Week:

    23.4 Monday – Friday, normal working hours

  • This opening assignment is for 6-12 months


    OX1 1DS

What's involved with this role:

PT Customer Services Application Officer   

Job Ref: Oxford TCL0006 95A1 / 1   

Pay Rate: £10.70 per hour PAYE   

Hybrid working  - work in the office initially while training, then will be hybrid working with usually up to 2 days a week in the office but may be more or less depending on business needs.

To process applications accurately and efficiently for a range of Council services   

Key Responsibilities: 


  • Inputting data to register applications for a range of services 
  • Processing the above applications using agreed procedures and guidance, in order to meet service-wide performance and quality targets. 
  • Undertaking regular training as required, in order to become proficient in processing applications for multiple services. 
  • Working with the team to provide excellent customer service by ensuring phone and email cover during the team’s core hours (08:30-17:00 Monday-Thursday, 08:30-16:30 Fridays), and by meeting agreed targets in relation to call-answering. 
  • Pro-actively seeking to improve quality in processing, both as an individual and supporting others in the team to do so, and engaging positively with feedback when provided. 
  • Liaising with colleagues and external customers to resolve queries, providing World-class customer service.  
  • Complete work as allocated by senior staff, prioritising where needed to ensure that agreed targets are continuously met; escalating when appropriate. 
  • Follow all Council procedures in respect of customer feedback, including complaints 
  • Carry out any other duty compatible with the overall objectives of the Application Team 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Good general education including GCSE grade A*-C (or equivalent) in Maths and English 
  • Experience of updating workplace ICT systems quickly & accurately using effective data entry skills 
  • Experience of prioritising and organising work to meet deadlines with minimal supervision 
  • Experience of delivering excellent customer service in the workplace 
  • Excellent written and verbal communication skills 
  • An ability to read and interpret maps and other visual information 
  • Proficient use of ICT systems, particularly Microsoft Office suite 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Oxford TCL0006 95A1 / 1
PT Customer Services Application Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Oxford TCL0006 95A1 / 1
PT Customer Services Application Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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