Customer Services Advisor/ Administrator – Admin & Clerical

Customer Services Advisor/ Administrator – Admin & Clerical 150 150 TCLRec
Customer Services Advisor/ Administrator - Admin & Clerical
Woolwich, London
Contract / Temporary

Greenwich RQ761007

Posted: 16th December 2022 13:26
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  • Pay Rate:

    £11.05 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 6 months

  • Woolwich, London,

    SE18 6HQ

What's involved with this role:

Full Job Title: Temporary Customer Services Advisor/ Administrator - Admin & Clerical

Reference no: Greenwich RQ761007

Pay Rate: £11.05 per hour PAYE


A Customer Service Administrator required with background knowledge of working in a Contact Centre environment.

You will respond to telephone calls from customers and be experienced at dealing with customer enquiries on the telephone.

You will have advanced knowledge of using databases to update customer records and be able to make decisions based on the information obtained from the customer. 

A knowledge of housing repairs background would be preferable, but not essential as training is provided.

You must be computer literate with the ability to work unsupervised if required.

Customer service skills essential.

GDPR compliance is essential.

Working from home is available once competency levels have been achieved and knowledge of the service processes are demonstrated to an acceptable level.


“Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • 3 GCSEs Grades A - C or equivalent including Mathematics and English
  • NVQ Level 2 or equivalent in Customer Services
  • Previous experience in a similar role
  • Knowledge of housing repairs background (desirable)
  • Knowledge of GDPR
  • Experience in delivering front line customer service dealing directly with the public in an inbound telephony-based contact centre or multi-channel face-to-face environment
  • Experienced and confident in the use and application of multiple ICT systems and administrative procedures in a customer-focused organisation
  • Passion and commitment to delivering professional high quality customer service
  • Ability to communicate appropriately and effectively with clarity both orally and in writing.
  • Able and willing to be flexible and responsive in relation to working times, patterns and locations as driven by customer demand and service need
  • Ability to work with minimal supervision and on own initiative with consistent accuracy and attention to detail
  • Ability to deal with distressed, irate and aggressive members of the public in a sympathetic and tactful manner.
  • A knowledge of the services provided by the Council and a broad understanding of current issues
  • Ability to set and maintain high personal standards of performance and conduct, working as a productive member of a team in a customer-focused environment.
  • Ability to adapt and embrace new ways of working, technology and pursue personal development opportunities
  • Experience of working within a diverse community in a frontline customer service role, demonstrating an understanding of equalities issues and commitment to achieving equality of opportunity in service delivery
  • Excellent time management skills


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Greenwich RQ761007
Customer Services Advisor/ Administrator - Admin & Clerical
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Greenwich RQ761007
Customer Services Advisor/ Administrator - Admin & Clerical
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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