Customer Services Advisor/Admin – Repairs/Housing

Customer Services Advisor/Admin – Repairs/Housing 150 150 TCLRec
Customer Services Advisor/Admin – Repairs/Housing
Newark, Nottinghamshire
Contract / Temporary

Newark & Sherwood TCL 5244327

Posted: 29th January 2024 08:40
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  • Pay Rate:

    £12.80 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 1-2 months

  • Newark, Nottinghamshire,

    NG24 1BY

What's involved with this role:

Temporary Customer Services Advisor/Admin – Repairs/Housing

Job Ref: Newark & Sherwood TCL 5244327

Pay Rate: £12.80 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 1-2 months

City: Newark, Nottinghamshire

Postcode: NG24 1BY

The purpose of the role is to provide a high quality, customer-orientated advice and information service around responsive repairs and asset information to customers and visitors through a variety of contact channels including telephone to ensure consistent and convenient customer access to council services.

Key Responsibilities:

  • Acting as the first point of contact for customer accessing to council services, whether in person, by telephone, digitally or via social media. Including providing digital assistance where required.
  • To take responsibility for resolving customer enquiries or completing actions arising from customer enquiries, including referral to service divisions and external partners where appropriate.
  • To take responsibility for resolving customer enquiries or completing actions arising from customer enquiries, including referral to service divisions and external partners where appropriate.
  • Planning in responsive repairs, planned and asset work.
  • Designated key holder responsible for the opening and closing of offices, safes and reception areas as and when required.
  • To act as the main point of contact for customer access to council’s services whether in person, telephone or digitally and to provide a customer focussed service through advice, information and effective liaison with appropriate personnel.
  • To take responsibility for resolving customer enquiries and completing actions arising from these enquiries, including referral to service areas and external partners where appropriate.
  • Conduct detailed interviews, displaying caring and sensitivity, providing support to customers with complex and contentious needs. Identify and assess consequences to determine the most suitable resolution.
  • To act as the customers, advocate in pursuing and resolving enquiries on their behalf and ensuring their mental and social wellbeing.
  • Ensure all customers and visitors to the Council receive the highest standard of customer care.
  • Deal with all customer cases, promptly and proactively, taking the case as far as possible to conclusion on initial enquiry, exercising judgement on when each case requires referral to the Supervisor
  • Deliver services from Farrar Close Office or other appropriate premises


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  1. 3 GCSE's, Grades A-C, or equivalent including English and Mathematics.
  2. Customer Service qualification - NVQ level 2/3 or equivalent desirable.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
  2. Experience of providing information and advice in a customer service environment.
  3. Understanding of responsive repairs and the priorities associated as well as an understanding of Trades and associated skills
  4. Customer service skills - awareness and ability to adapt approach accordingly
  5. Understanding of works planning and method to appoint repairs
  6. Ability to take initiative and resolve problems.
  7. Ability to work flexibly and cope with changing demands
  8. Ability to communicate with a diverse range of people
  9. Excellent inter-personal skills
  10. Ability and desire to provide excellent customer service
  11. Ability to establish and respond to customers’ needs in the most appropriate manner.
  12. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Newark & Sherwood TCL 5244327
Customer Services Advisor/Admin – Repairs/Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

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Job Ref: Newark & Sherwood TCL 5244327
Customer Services Advisor/Admin – Repairs/Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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