Customer Services & Admin Assistant

Customer Services & Admin Assistant 150 150 TCLRec
Customer Services & Admin Assistant
TRURO, Cornwall
Contract / Temporary

Cornwall 5244125

Posted: 23rd January 2024 14:59
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  • Pay Rate:

    £10.42 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, 08:00-16:00

  • This opening assignment is for 2-3 months

  • TRURO, Cornwall,

    TR4 9LD

What's involved with this role:

Temporary Customer Services & Admin Assistant

Reference no: Cornwall 5244125

Pay rate: £10.42 per hour PAYE

Hours per week: 37 Monday – Friday, 08:00-16:00

This opening assignment is for 2-3 months

City: TRURO, Cornwall

Basic DBS required for this role

A Customer Services/Admin Assistant is required to take internal and external calls and complete daily administration tasks relating to engineer servicing.

Key responsibilities:

  • Monitor, review and improve processes, systems and practices to ensure that principal officers perform successfully and optimise efficiencies.
  • Take internal and external calls and complete daily administration tasks relating to engineer servicing.
  • Communicate effectively with members of the public and colleagues in a clear and concise manner taking account of the particular circumstances, including obtaining information from an appropriate source in response to a non standard query and feeding back to an enquirer in an accurate and effective manner, giving particular regard to assessing the particular circumstances.
  • Provide administrative support to ensure efficient running of the Service.
  • Manage the filing and storage of all electronic and paper files, in line with best data management practice, to ensure efficient and effective record keeping.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Experience:

  • Customer service and administration experience.
  • Experience of providing administrative support within a busy office.
  • Experience of working in a customer focused environment.
  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.

 

Skills & Abilities:

  • A good telephone manner.
  • An effective communicator.
  • Flexible on work hours and work activity as required.
  • Self-motivated and capable of working on own initiative or within a team environment.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

 

***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

 

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Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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Thank you for your interested in this job. Please use the form below to apply.

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If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Cornwall 5244125
Customer Services & Admin Assistant
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.


Job Ref: Cornwall 5244125
Customer Services & Admin Assistant
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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