Customer Service/Site Support Admin Assistant

Customer Service/Site Support Admin Assistant 150 150 TCLRec
Customer Service/Site Support Admin Assistant
Headington, Oxfordshire
Contract / Temporary

Oxfordshire 5235784

Posted: 13th September 2023 08:44
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  • Pay Rate:

    Up to £12.93 per hour PAYE depending on experience

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 6 months

  • Headington, Oxfordshire,

    OX3 7JQ

What's involved with this role:

Temporary Customer Service/Site Support Admin Assistant

Reference no:  Oxfordshire 5235784

Pay Rate: Up to £12.93 per hour PAYE depending on experience

37 hours Monday – Friday, normal working hours

This opening assignment is for 6 months

City: Headington, Oxfordshire

The purpose of the role is to provide face to face services and signposting to site users and visitors, gathering and providing information about access to services and assistance, and prioritising requests according to needs and requirements.

Key responsibilities:

  • Provide facilities services routinely as required, being pro-active, flexible and contributing to service improvements and organisational goals where possible.
  • To work effectively and positively with partners, contractors, colleagues, customers, elected Members, and other stakeholders and in accordance with organisational and statutory policies and requirements.
  • Be responsible for routine site security including lock/unlock and alarming premises. Promote and deliver organisational health and safety policies.
  • Deliver good quality customer service activities, ensuring resolution of queries, managing of customer flow through the building and enhancing the profile of the on site teams
  • Deliver consistent and effective site management at corporate premises, providing a good quality first point of contact for members of the public which is sensitive to people’s circumstances and needs and controlling site access at designated times
  • Monitor, carry out and respond to premises routine checks and statutory testing. Act as fire coordinator and assist in building evacuation for fire and bomb alerts.
  • To provide accurate and up to date information for the public electronically and in hard copies on site.
  • Assist with the management of deliveries and contractors ensuring site security protocols are followed. Manage contractors carrying out minor repairs to equipment and make sure that the organisation's guidelines are followed by all those on site.
  • Raise and process orders using the procurement system and in line with policy. Monitor expenditure to ensure best value and quality of service. Prepare documentation on a monthly basis for internal re-charging to teams.


NB: Please feel free to apply to us direct via by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Experience of working within a front facing environment, engaging with customers / stakeholders face to face and over the telephone in a sensitive, confident and competent manner.
  3. Knowledge of Health & Safety as it relates to FM, as well as any other relevant statutory and legislative regulations.
  4. Proven ability to work to tight deadlines, aware of confidentiality and understanding of the requirements of an office environment.
  5. Experience in administrative management including post, reception, cleaning and security work.
  6. Good technical and digital skills including standard word processing and use of spreadsheets.
  7. An ability to communicate effectively with colleagues and service users and build and manage positive relationships.
  8. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Oxfordshire 5235784
Customer Service/Site Support Admin Assistant
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Oxfordshire 5235784
Customer Service/Site Support Admin Assistant
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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