Customer Service Representative/Admin

Customer Service Representative/Admin 150 150 tcl-admin
Customer Service Representative/Admin
Bicester, Oxfordshire
Contract / Temporary

Thames Valley BL TCL351449

Posted: 7th March 2023 11:18
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  • Pay Rate:

    £11.06 per day PAYE

  • Hours per Week:

    37 Monday – Friday normal working hours

  • This opening assignment is for 2-3 months

  • Bicester, Oxfordshire,

    OX26 2UA

What's involved with this role:

Temporary Customer Service Representative/Admin

Reference no:  Thames Valley BL TCL351449

Pay Rate: £11.06 per day PAYE

This opening assignment is for 2-3 months

Office based

NB: Police Vacancy - only for candidates with a minimum of 3 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.

The overall purpose of the role is to provide Fleet / vehicle administrative support for a arrangements for various Police Forces ensuring the most effective, efficient and economical solution is obtained, in accordance with CTC Policies and Procedure.

Key Responsibilities:

  • As point of contact for emails/telephone enquiries regarding: vehicle hire, fuel card enquiries, NIP enquiries, and offering help/advice as required. Act as point of contact for regional squad vehicles and Civil Nuclear Constabulary.
  • Issue order numbers, liaise with external workshops and CNC officers.
  • Consult with external workshops and Forces for remedial action repairs and planned maintenance arrangements. Schedule in appointments for the fleet offering a line of support for external workshop functions.
  • Manage the day to day administration duties of the hire desk function to validate bookings, challenge/approve/reject as necessary. Ensure that the fleet database is updated with all the information and accurate hire records are maintained with regards to long term hires and hires with other companies.
  • Edit/update the Enterprise on-line booking system to; book vehicles, answer queries, extend, off-hire, cancel, add new drivers and reset passwords.
  • Liaise with service providers Enterprise to chase bookings, answer customer queries and escalate complaints where necessary.
  • Act as point of contact for liaison with fuel card/service providers issuing out replacements where necessary. Maintain and update fuel card data records. Process data received from fuel card supplier; validating issues and inspecting records to ensure they are up to date.
  • Produce monthly fuel usage report (internal and external) for finance, by extrapolating the data held within Tranman into a report writing program (Crystal).
  • General Administration: Maintain a working knowledge of other transport specific office functions, particularly that of the Transport Fleet Services Officer, to enable the provision of temporary cover for staff absence, or assistance in periods of high demand.
  • Act as point of contact to internal recipients of Notice of Intended Prosecutions via email and over the telephone for general enquiries. Process on Crystal and send notifications to the relevant LPA representative and ‘endorse’ tickets before returning to issuing office. Keep file of all NIP records via the internal spreadsheet/database to maintain, review and escalate issues.
  • Undertake administrative duties when required in order to ensure operations can remain functional: assisting with record updates on software packages such as; Tranman, Seagate Crystal, Artemis and the Traka management system.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Good customer service skills with experience of answering enquiries, conducting escalations and handling/resolving complaints.
  3. Good administrative skills (reviewing editing/updating records) and computer literate with ability to use Microsoft Office Outlook, Access, Word & Excel. E
  4. Ability to work accurately with a high attention to detail to set deadlines.
  5. Ability to work well in a team environment with excellent communication skills.
  6. Excellent time management skills and ability to prioritise their own workloads to ensure critical operations are completed in a timely manner.
  7. Recent experience of Fleet Management Processes.
  8. Familiarisation with Fleet services/Accountancy software packages.
  9. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Thames Valley BL TCL351449
Customer Service Representative/Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Thames Valley BL TCL351449
Customer Service Representative/Admin
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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