Customer Service Officer- Admin & Clerical

Customer Service Officer- Admin & Clerical 150 150 tcl-admin
Customer Service Officer- Admin & Clerical
Gloucester, Gloucestershire
Contract / Temporary

Gloucestershire 5222899

Posted: 25th January 2023 09:40
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  • Pay Rate:

    £13.17 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 2 months

  • Gloucester, Gloucestershire,

    GL1 2TG

What's involved with this role:


Temporary Customer Service Officer- Admin & Clerical

Reference no: Gloucestershire 5222899

Pay rate: £13.17 per hour PAYE

The Customer Service role is based at the Front Door of Children’s Social Care and is situated within the Children’s Single Point of Access (C-SPA) and Multi Agency Safeguarding Hub (MASH). The Customer Service Officers are the first point of contact via email, portal or phone.


Key responsibilities:

  • Engage with all customers in a courteous, prompt and appropriate manner using excellent written and verbal communication skills at all times and in accordance with agreed customer service standards and statutory procedures relevant to the service area.
  • Respond to customer requests for information or a service using appropriate resources to ensure the highest quality service is maintained.
  • Ensure that all enquiries are acknowledged and responded to in a consistent and timely manner, in line with relevant standards and procedures.
  • Create and accurately maintain all electronic records ensuring compliance with the Data Protection Act for the customer services team and all partner services and agencies.
  • Ensure resulting service referrals are created and shared accurately and with an appropriate level of urgency in line with relevant standards and procedures.
  • Engage with difficult or upset customers in a professional and courteous manner in line with corporate procedures e.g. the Corporate Complaints Policy.
  • Accurately handle petty cash, cheques and credit card payments where applicable complying with relevant regulations and processes at all times.
  • Keep up to date with changing policies, procedures, legal requirements etc and implement relevant changes when instructed.



“Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


Experience & Knowledge / Technical skills

  • Diploma in Customer Services/ Business Administration or appropriate equivalent, Modern Apprenticeship in Customer Services or equivalent qualification or work experience
  • Excellent levels of literacy and numeracy evidenced by a pass at A – C in English and Maths GCSE’s
  • Experience of providing information to people using a variety of communication channels including social media
  • Experience of recording accurate information using electronic databases and communication channels
  • Experience of working effectively with people who are distressed, confused or angry
  • Experience of working within a complex statutory organisation
  • Experience of appropriate business systems -desirable
  • Must have significant administration experience preferably within a Local Authority-desirable


Skills & Abilities

  • Able to work under pressure and dealing positively with stressful situations
  • Strong, organisational, interpersonal and prioritisation skills
  • Good numeracy skills
  • Good problem solving skills
  • Must have a confident telephone manner and demonstrate excellent interpersonal skills.
  • Excellent communication and customer care skills
  • Ability to work as part of a team
  • Good attention to detail
  • Good communication skills, both written and oral.
  • Excellent data input skills and the ability to accurately direct input all electronic data in real time
  • High level of IT literacy in a Microsoft Office environment with proficiency in Word, Excel, Outlook and Windows Internet Browser

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Gloucestershire 5222899
Customer Service Officer- Admin & Clerical
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Gloucestershire 5222899
Customer Service Officer- Admin & Clerical
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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