Customer Service Co-Ordinator/Admin

Customer Service Co-Ordinator/Admin 150 150 TCLRec
Customer Service Co-Ordinator/Admin
Exeter, Devon
Contract / Temporary

Exeter 5248738

Posted: 9th May 2024 08:51
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  • Pay Rate:

    £13.69 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, 8.30am to 4.30pm

  • This opening assignment is for 2 months

  • Exeter, Devon,

    EX1 1JN

What's involved with this role:

Temporary Customer Service Co-Ordinator/Admin 

Job Ref: Exeter 5248738

Pay Rate: £13.69 per hour PAYE

Hours per week: 37 Monday – Friday, 8.30am to 4.30pm

Role Length: This opening assignment is for 2 months

City: Exeter, Devon

The purpose of the role is to ensure that records and GPS locations are up to date and that Statutory and business data is collated and maintained. Assist in the development of GIS systems. Provide the first point of contact for public enquiries regarding the services with particular emphasis on Allotments and to provide general administrative and customer enquiry support for all Public Realm services.

Key responsibilities:

  • Enable members of the public and service users to access and engage with services across Public Realm.

 

  • Provide an effective response to enquiries received by email, phone, correspondence and personal contact and to promote good practice and a positive customer outcome.
  • Assist in the maintenance of records including (but not exclusively) interments, assets, allotment sites, tenancy/ licence details, waiting lists, vessel movements, arboricultural assets and GIS asset data.
  • Lead on the administration and assist in the delivery of the allotment service and administration of arboricultural assets.
  • Together with the other Customer Service Co-ordinators ensure the effective administration and delivery of Business and Commercial Operations including Allotments, Bereavement Services, Car Parking, Engineering and PR Assets.
  • Maintain records and data collection and prepare reports for service managers regarding service demand and response.
  • Invoice customers and order equipment and supplies as required, monitor the debtor system and coordinate action for debt recovery.
  • Attend site meetings where required.
  • Assist in the development, review and maintenance of the full range of administrative systems. A particular emphasis will be placed upon asset records and mapping.
  • Undertake such other duties, as required, commensurate with the grade of the post.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

 

Qualifications:

  1. 5 GCSE grades A-C or equivalent including Maths and English.

 

Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role or context and ideally within a public sector.
  2. Experience of providing a frontline customer support services.
  3. Experience of supporting customers to make applications, financial transactions etc.
  4. Experience of resolving customer enquiries and delivering positive customer outcomes.
  5. Experience of maintaining records and reporting data.
  6. Experience of financial systems, purchasing, invoicing and debt recovery.
  7. Ability to use a range of office software to administer transactional services.
  8. Experience of (or the ability to be trained to have) sufficient knowledge of arboriculture to identify trees by description and be aware of their basic growth habits.
  9. Understanding of the range of Public Realm services including leisure, play, sport and recreation, cleansing, allotments, bereavement, harbour, parking, trees, grounds maintenance or facilities maintenance services.
  10. Must be IT literate and have good keyboard skills in order to operate relevant computer packages including Microsoft Word, Excel, and Outlook to provide an efficient service.

 

 

 

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Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Exeter 5248738
Customer Service Co-Ordinator/Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: Exeter 5248738
Customer Service Co-Ordinator/Admin
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

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We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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