Customer Service Advisor

Customer Service Advisor 150 150 TCLRec
Customer Service Advisor
Contract / Temporary

Fenland 5228395

Posted: 17th May 2023 12:10
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  • Pay Rate:

    £11.88 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 1 month

  • MARCH,

    PE15 8NQ

What's involved with this role:

Temporary Customer Service Advisor   

Reference no: Fenland 5228395   

Pay rate £11.88 per hour PAYE  

This opening assignment is for 1 month 


The role will be based at business centres in Chatteris and Wisbech, it is essential that the successful candidate has their own transport. Smart business wear is a requirement of the role 

To work as part of a team to provide a professional and efficient first point of contact for council services across all access channels (online, web chat, social media, phone, email, face to face (reception) & written correspondence). Provide admin support for teams across the Council 

Key responsibilities: 


  • To monitor and respond to enquiries via web chat, online, social media, email, face to face enquiries, appointments, incoming calls in a professional, courteous and prompt manner, whilst providing excellent customer service. 
  • Provide advice and information on the full range of Council services, resulting in an effective first point of contact for service users. 
  • To build a picture of a customer’s circumstances by using listening/questioning techniques and referring to a variety of systems for background information and previous decisions made in order to respond to the customer’s enquiry appropriately. 
  • Provide a face to face service where needed and on a rota basis, including our business reception and business centres. 
  • To have a clear understanding of who our customers are, listen to their needs, resolve their enquiries, and respond promptly and positively to customer requirements in a helpful and courteous manner.  Ensure customers are content with the level of service received and that they are informed of the next steps / outcome. 
  • Update and maintain the computer-based information systems. 
  • To have professional competence and flexibility in all aspects of responding to current and future customer needs. 
  • Ensure that all income whether it is cash, cheque or debit/credit card is reconciled daily, and monies are banked in accordance with the code of Financial Management and other Regulations pertaining.   
  • Assist our customers in the completion of electronic application forms, enquiry forms, direct debit mandates forms etc. 
  • Book appointments for complex enquiries that require a higher or greater level of support 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Recent and relevant experiences in operating MS office systems. 
  • able to assess and focus on multiple priority tasks in a demanding environment that may involve constant interruptions. Ability to switch between tasks and adjust to frequently changing priorities 
  • Highly developed and effective negotiation and interpersonal skills which enable customer expectations to be met through a responsive, positive and sensitive approach. 
  • Excellent administrative and organisational skills – demonstrate the ability to prioritise and co-ordinate a number of different tasks where a variety of factors need to be taken into account 
  • Ability to work co-operatively in a team to achieve prescribed objectives 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

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Thank you for your interested in this job. Please use the form below to apply.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Fenland 5228395
Customer Service Advisor
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Fenland 5228395
Customer Service Advisor
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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