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Customer Experience Advisor x10 – Administration

Customer Experience Advisor x10 – Administration 150 150 TCLRec
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Customer Experience Advisor x10 - Administration
CANNOCK
Contract / Temporary

VLA 5233498

Posted: 4th August 2023 18:10
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  • Pay Rate:

    £10.94 per hour PAYE

  • Hours per Week:

    40 Monday – Friday, normal working hours

  • This opening assignment is for 4-5 months

  • CANNOCK,

    WS11 8JP

What's involved with this role:

Temporary Customer Experience Advisor x10 - Administration   

Reference no: VLA 5233498   

Pay Rate: £10.94 per hour PAYE    

40 Monday – Friday, normal working hours 

This opening assignment is for 4-5 months  

City: CANNOCK 

To respond professionally and efficiently to all customer enquiries. The Customer Experience Advisor must ensure 100% customer satisfaction with regards to calls, cases, service and invoice queries, as well as the handling of service failures consistent with Veolia performance standards 

Key Responsibilities: 

 

  • Providing a professional and timely response to all customer enquiries ensuring an efficient, effective and recorded log of communication history and resolutions.  
  • Communication via our omni-channel platforms with full adherence to set SLA’s and department processes and procedures.  
  • Being the initial point of contact for all customer contacts to provide a resolution in line with the agreed KPI  
  • Build strong relationships with internal and external customers across all business lines and functions.  
  • Being the initial point of contact for all customer complaints with the aim to provide a resolution in line with agreed KPI and are handled in a professional and effective manner to increase customer satisfaction and improve customer loyalty  
  • Commit to completing all training in line with set criteria and deadlines.  
  • Provide information on proof of collections, assist on invoice enquiries and any other general enquiries  
  • Sales team support: logging and assigning leads to sales team, contract checks, validating information, assisting with pre qualification questionnaires  
  • Conducting customer reviews for feedback to ensure satisfaction with service  
  • Complete administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative duties 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

Qualifications: 

  • GCSE (or equivalent) in Maths & English pass 

 

Knowledge: 

  • Working knowledge of Google Office Applications (Sheets/Docs) 

 

Skills & Abilities: 

  • Strong interpersonal skills 
  • Ability to multitask (proficient) 

 

ALD 

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application


Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: VLA 5233498
Customer Experience Advisor x10 - Administration
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.


Job Ref: VLA 5233498
Customer Experience Advisor x10 - Administration
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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