Cust Marketing Manager-Customer Marketing & Behaviour Change

Cust Marketing Manager-Customer Marketing & Behaviour Change 150 150 TCLRec
Cust Marketing Manager-Customer Marketing & Behaviour Change
Stratford, London
Interim Position

TLX 0007 A5FD / 1

Posted: 12th September 2023 11:16
Apply Related Jobs
  • Pay Rate:

    £388.10 per day PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 12 mouths

  • Stratford, London,

    E20 1JN

What's involved with this role:

Interim Cust Marketing Manager- Customer Marketing & Behaviour Change

Reference no:  TLX 0007 A5FD / 1

Pay Rate: £388.10 per day PAYE

35 Monday – Friday, normal working hours

This opening assignment is for 12 mouths

City: Stratford, London

Hybrid working - 2/3 days in the office

Basic DBS disclosure required for this role

The successful candidate will manage campaigns and community programmes that reach millions of people in all corners of London.  Work with world-class media and creative agencies and customer and stakeholder channel owners to deliver truly integrated campaigns and community programmes on TV, in cinema, radio, press, OOH, door drops, digital and social and via innovative media partnerships.

Key responsibilities:

  • Lead the planning and delivery of a range of customer campaigns and behaviour change programmes working with our creative and media agencies.
  • Leading integrated matrix teams and generating impressive ideas, you’ll take a collaborative approach to driving the delivery of truly integrated and innovative plans. Once the outcomes and budgets have been agreed, it will be down to you to shape the creative and media channel approach, align messages, and drive delivery. The customers you reach will range from the travelling public to businesses, visitors, schools and colleges.
  • Taking responsibility for £50k-£2m budgets, you’ll also ensure that each project leads to learning and improvement. Some budgets are higher depending on the scale of the task.



NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.



  1. Marketing qualification would be desirable.
  2. Degree level would be desirable.


Skills & Experience:

  1. At least 4-5 years’ experience in a customer facing marketing role.
  2. The candidate must have multichannel experience (Not just digital) post, radio, video, tv.
  3. Experience dealing and managing media partnerships and agency management is key and an essential requirement.
  4. Proven experience of planning and leading the delivery of integrated through-the-line customer-facing communications campaigns in on and offline channels - from TV, radio, press and outdoor to online, digital and social media, as well as face to face activity.
  5. Experience of delivering outcome-focussed campaigns that have successfully influenced customers’ behaviour, enhanced an organisation’s reputation, and generated revenue and sales.
  6. Experience of managing creative and media agencies to develop and deliver creative and media strategies, and leading the delivery of campaigns.
  7. An understanding of behaviour change theory.
  8. Stakeholder management experience (as part of their marcomms role).
  9. Adept at managing large budgets and finding innovative, tactical solutions at low cost.
  10. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: TLX 0007 A5FD / 1
Cust Marketing Manager-Customer Marketing & Behaviour Change
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: TLX 0007 A5FD / 1
Cust Marketing Manager-Customer Marketing & Behaviour Change
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?