Credit Control Officer – Finance

Credit Control Officer – Finance 150 150 TCLRec
Credit Control Officer – Finance
Contract / Temporary

Portsmouth 5250232

Posted: 10th June 2024 13:38
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  • Pay Rate:

    £13.55 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, 08:30 – 17:00

  • This opening assignment is for 6 months

  • PORTSMOUTH, Hampshire,

    PO1 2AL

What's involved with this role:

Temporary Credit Control Officer – Finance  

Reference no:  Portsmouth 5250232

Pay rate: £13.55 per hour PAYE

Hours per week: 37 Monday – Friday, 08:30 – 17:00

This opening assignment is for 6 months  

City: PORTSMOUTH, Hampshire

A Credit Control Officer is required to ensure that income billed to customers through the sundry debtor ledger is collected on a timely basis and that queries are pursued and monitored to ensure prompt resolution. You will be part of a team of 8 working on the collection of income billed through the sundry debtors ledger, which could be invoices raised for a wide range of different council services, such as Licensing fees, commercial rents, hire of school facilities, professional fees or a variety of different service charges.

Key responsibilities:

  • Ensure that outstanding monies owed to the council from external customers are paid on time and to agreed payment terms.
  • Pursue and monitor customer queries to make certain they are resolved as promptly as possible. This may involve liaising with other Council teams as well as external customers.
  • Have own area of accounts to manage and this will involve monitoring aged debt reports and telephoning and corresponding with customers to maximise the collection of payment for current and overdue bills.
  • At times, negotiate and make recommendations on how best to recover or manage outstanding debts.
  • Accurately record the customer billing information onto the computerised recording system.
  • Take payment over the telephone.
  • Produce monthly reports.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • A proven track record in credit control and collections work.



  • Experience with accounts receivable packages; knowledge of Oracle accounts receivable would be an advantage.
  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.



  • Up to date working knowledge of credit control and collections essential.
  • An understanding of financial billing and invoicing procedures essential.
  • A sound understanding of how the requirement for Data Protection applies to Credit Control essential.


Skills & Abilities:

  • Basic accounting skills and the ability to reconcile customer accounts.
  • Confident with IT, including Microsoft Office and Accounts Receivable packages, and be keen to use the latest technology.
  • Excellent interpersonal skills, tactfully able to communicate effectively with a wide range of internal and external customers.
  • A confident and assertive telephone manner with a professional approach is essential at all times.
  • Able to communicate effectively with a range of different types of customers, including individuals and organisations.
  • Excellent written skills to enable you to write letters and e-mails on a daily basis.
  • Strong negotiation skills and the ability to resolve challenging or difficult cases is essential to ensure the best possible outcome for the council and the customer.
  • Willing to work in the best interest of the team and develop your role within the team.
  • Able to prioritise own workload and respond to changing priorities.


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Portsmouth 5250232
Credit Control Officer – Finance
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: Portsmouth 5250232
Credit Control Officer – Finance
Client Category: Local Authority

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