Temporary Commissioning Quality & Outcomes Monitoring Office

Reference no:  Northamptonshire (HQ) 220696

Pay Rate: £17.07 per hour PAYE 

This opening assignment is for 1-2 months

Hybrid – In Care service locations + office + WFH

Enhanced DBS disclosure required for this role

The purpose of the role is to provide a comprehensive monitoring and contract management service that focuses upon the quality of support and care within the Council commissioned services for younger adults and community prevention; to ensure best practice, and the safeguarding of individuals and maintain individual health and wellbeing.

The commissioning function is responsible for ensuring we can meet the immediate and future trajectory of needs for the County’s adults, and for developing overarching commissioning strategies and joint arrangements with key stakeholders and partners, to help prevent and meet needs with good quality cost effective services. The service needs to look constantly at how it can best deliver improved outcomes for communities and customer groups of the population within a consistently constrained financial environment.

Key Responsibilities:

• Take the lead role in effectively monitoring the quality and effectiveness of contracted services. In particular those services and providers who are in need of complex oversight. These systems will include quality audits, reviews and improvement plans for services and providers in relation to local and national objectives improving outcomes for the quality of life for service users and customers.
• Support budget holders in monitoring budget spend including forecasting and market trends, ensuring value for money is achieved through contracted services.
• Carry out planned or unannounced visits to commissioned services in order to assess the quality of the service provided and to observe and monitor customer/service user satisfaction. This will include site visits and face to face meetings with service users, families, staff and stakeholders. Additional multiagency visit to be undertaken under direction of quality manager and to take the lead with these visits as required.
• Identify serious and urgent risks within contracted services, and to agree improvement plans where appropriate, or escalate urgently concerns to line managers as appropriate. Provide information within the quality risk framework as requested. To facilitate actions to be taken as required.
• Fully record all contract monitoring activities, agreed action plans, safeguarding concerns and remedial actions. To provide oversight of monitoring documentation when required.
• Take the lead in developing and disseminating good practice across providers through forums and other sources of communication. This may involve liaising with other authorities and agencies.
• Ensure that all contracted providers provide the Council with information as required in the Council’s performance indicators.
• Contribute to the development of any new procurement or monitoring process carried out by the Commissioning, Quality and outcomes division.
• Arrange, lead/chair meetings with providers and internal and external professionals to ensure appropriate information is shared such as quality concerns, defaults, suspensions, terminations, action plans etc.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

1. Educated to A level standard or equivalent experience in commissioning or care quality.

Skills & Experience:

1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2. Knowledge of national standards and legislation and current policy relating to support and care services.
3. Experience of working with providers or quality monitoring of providers.
4. Experience of working in a commissioning or contracting environment.
5. Able to work under pressure, achieve deadlines and continual prioritisation of work load based on risk analysis.
6. Report writing and verbal reasoning ability.
7. Experience of working in an environment related to at least one of the vulnerable groups covered by the Commissioning, Quality and Ou Experience of analysing, collating information and communicating to others.
8. Have a commitment to ensuring service user and customer involvement within the services comes function.
9. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.