Commissioning Quality & Outcomes Monitoring Office x 2

Commissioning Quality & Outcomes Monitoring Office x 2 150 150 tcl-admin
Commissioning Quality & Outcomes Monitoring Office x 2
Northampton, Northamptonshire
Contract / Temporary

Northamptonshire (HQ) 220696

Posted: 10th March 2023 13:01
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  • Pay Rate:

    £17.07 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 1-2 months

  • Northampton, Northamptonshire,

    NN1 1ED

What's involved with this role:

Temporary Commissioning Quality & Outcomes Monitoring Office

Reference no:  Northamptonshire (HQ) 220696

Pay Rate: £17.07 per hour PAYE 

This opening assignment is for 1-2 months

Hybrid – In Care service locations + office + WFH

Enhanced DBS disclosure required for this role

The purpose of the role is to provide a comprehensive monitoring and contract management service that focuses upon the quality of support and care within the Council commissioned services for younger adults and community prevention; to ensure best practice, and the safeguarding of individuals and maintain individual health and wellbeing.

The commissioning function is responsible for ensuring we can meet the immediate and future trajectory of needs for the County’s adults, and for developing overarching commissioning strategies and joint arrangements with key stakeholders and partners, to help prevent and meet needs with good quality cost effective services. The service needs to look constantly at how it can best deliver improved outcomes for communities and customer groups of the population within a consistently constrained financial environment.

Key Responsibilities:

  • Take the lead role in effectively monitoring the quality and effectiveness of contracted services. In particular those services and providers who are in need of complex oversight. These systems will include quality audits, reviews and improvement plans for services and providers in relation to local and national objectives improving outcomes for the quality of life for service users and customers.
  • Support budget holders in monitoring budget spend including forecasting and market trends, ensuring value for money is achieved through contracted services.
  • Carry out planned or unannounced visits to commissioned services in order to assess the quality of the service provided and to observe and monitor customer/service user satisfaction. This will include site visits and face to face meetings with service users, families, staff and stakeholders. Additional multiagency visit to be undertaken under direction of quality manager and to take the lead with these visits as required.
  • Identify serious and urgent risks within contracted services, and to agree improvement plans where appropriate, or escalate urgently concerns to line managers as appropriate. Provide information within the quality risk framework as requested. To facilitate actions to be taken as required.
  • Fully record all contract monitoring activities, agreed action plans, safeguarding concerns and remedial actions. To provide oversight of monitoring documentation when required.
  • Take the lead in developing and disseminating good practice across providers through forums and other sources of communication. This may involve liaising with other authorities and agencies.
  • Ensure that all contracted providers provide the Council with information as required in the Council’s performance indicators.
  • Contribute to the development of any new procurement or monitoring process carried out by the Commissioning, Quality and outcomes division.
  • Arrange, lead/chair meetings with providers and internal and external professionals to ensure appropriate information is shared such as quality concerns, defaults, suspensions, terminations, action plans etc.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  1. Educated to A level standard or equivalent experience in commissioning or care quality.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Knowledge of national standards and legislation and current policy relating to support and care services.
  3. Experience of working with providers or quality monitoring of providers.
  4. Experience of working in a commissioning or contracting environment.
  5. Able to work under pressure, achieve deadlines and continual prioritisation of work load based on risk analysis.
  6. Report writing and verbal reasoning ability.
  7. Experience of working in an environment related to at least one of the vulnerable groups covered by the Commissioning, Quality and Ou Experience of analysing, collating information and communicating to others.
  8. Have a commitment to ensuring service user and customer involvement within the services comes function.
  9. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Northamptonshire (HQ) 220696
Commissioning Quality & Outcomes Monitoring Office x 2
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Northamptonshire (HQ) 220696
Commissioning Quality & Outcomes Monitoring Office x 2
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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