Client Manager – Housing & Community Safety

Client Manager – Housing & Community Safety 150 150 TCLRec
Client Manager - Housing & Community Safety
Interim Position

Stoke on Trent 5245514

Posted: 23rd February 2024 14:45
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  • Pay Rate:

    £67.57 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months


    ST4 1RN

What's involved with this role:

Interim Client Manager - Housing & Community Safety

Reference no: Stoke on Trent 5245514

Pay Rate: £67.57 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 2-3 months


To lead on managing a highly effective client function in relation to driving transformation service improvements and business change

Key Responsibilities:

  • Lead on the provision of accurate and timely professional technical advice and direction, including in respect of building safety as it relates to council homes and to inform investment decisions.
  • Inform decisions relating to the repairs maintenance service, investment and operational activity - including in relation to affordability and value for money.
  • Lead on the effective governance, including in relation to the governance arrangements, finance, client risk management and adherence to the provisions of the governing documents and to key areas of policy.
  • Lead on the effective auditing and validation of work, via both desk top and site visits, including in respect of asset compliance (including in relation to fire, gas, electrical, water, asbestos, carbon monoxide, solid fuel safety), and to challenge where necessary.
  • Ensure the effective management, monitoring and reporting of performance relating to delivery against the shareholder’s strategic objectives and operational measures and to challenge where necessary, ensuring continuous improvements in the service and modernisation and improvement programmes for the council’s housing portfolio.
  • Lead on the undertaking of periodic reviews, for example in relation to the agreement by the council.
  • Lead on the development, agreement to, management and monitoring of service level agreements for services provided by the council.
  • Lead from the client perspective on the rolling annual review of the Business Plan.
  • Contribute positively to the Strategic Asset Management and Housing Revenue Account Steering Group and help to drive activity in relation to it, including in respect of 5 year capital programme, from the council’s perspective.
  • Inform and support the development of HRA policy in relation to repairs and maintenance and compliance

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Degree in relevant subject or relevant professional qualification, or equivalent successful experience coupled with clear evidence of a commitment to continuous professional development


  • Excellent knowledge and understanding of building health and safety compliance and construction, design and maintenance (CDM) regulations and legislative requirements.
  • Good level of technical knowledge and expertise in relation to all aspects of repairs and maintenance and building technologies as they pertain to housing.
  • Detailed understanding of asset management, including options appraisals.
  • Detailed understanding of the regulatory frameworks for council housing.
  • Detailed understanding of performance management and quality assurance.
  • Detailed understanding of housing funding processes and the setting and management of high value budgets and associated business planning.
  • Detailed understanding of all aspects of procurement, contract management and project management.
  • Detailed appreciation and awareness of the political context


  • Experience of achieving demonstrable successful achievements in a repairs and assets related service area.
  • Experience of successfully managing the implementation of sustainable transformational changes to service delivery, including managing and motivating staff impacted by the changes.
  • Experience of successfully developing highly effective working relationships and interfaces across different organisations and of working collaboratively with a diverse range of people.
  • Experience of working in a performance focussed environment with a commitment to achieving results.
  • Experience of managing governance arrangements and decision making processes in complex organisations

Skills & Abilities:

  • High level of interpersonal and communication skills and ability to influence, negotiate and mediate successfully at all levels across different services and organisations.
  • High level of leadership and operational management skills, with ability to motivate and inspire teams and individuals.
  • High level of problem solving skills with ability to develop and implement new options for delivery.
  • High level of self-management skills and self-motivation with an ability to use own initiative and to deliver on time and to specification, with ability to work under pressure and to successful manage competing demands within a generic and dynamic environment..
  • Ability to acquire, translate and communicate new knowledge and skills, including of a technical nature.
  • Ability to analyse, interpret and critically evaluate complex information and data to inform decision making.
  • Ability to think strategically and to be decisive and confident in a range of environments.
  • Ability to produce very high quality reports.
  • Ability to think laterally and creatively and to innovate and to develop new ideas and to drive continuous and transformational service improvement.
  • Able to foster excellent relationships, work collaboratively across boundaries and achieve performance and results through others.
  • An ability to fulfil all spoken aspects of the role with confidence through the medium of English.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Stoke on Trent 5245514
Client Manager - Housing & Community Safety
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Stoke on Trent 5245514
Client Manager - Housing & Community Safety
Client Category: Local Authority

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