- Pay Rate:
£12.70 per hour PAYE
- Hours per Week:
37 Monday – Friday, normal working hours
This opening assignment is for 2-3 months
- CHESTER,
CH1 2NU
Temporary Cis Support Officer - IT
Reference no: E Cheshire 5224690
Pay rate £12.70 per hour PAYE
This opening assignment is for 2-3 months
The post is currently home-based band equipment will be provided. Additional requirements will be to attend Cheshire East sites for additional work and mentoring, as and when required
To provide First Line contact and triage for inbound tickets via the Portal, Live Chat or telephone on the ICT Service Desk. Providing, where possible, Incident and Request prioritisation and triage or assigning to other teams. Working with Windows 10/11, M365, Citrix, MS Defender, SCCM, Active Directory and other systems
Key responsibilities:
- Provide ad hoc and scheduled technical advice and guidance to all Council Officers, Schools based staff and external clients either on site or through the use of remote tools in the use of systems and applications to ensure appropriate skills and expertise are available to enable clients to make effective use of ICT.
- Undertake and monitor complex project work, tasks, training and requests for assistance, upgrades and installs, either with others or on own initiative to ensure that installations, support and training are delivered in a timely manner to corporate Council standards and to the satisfaction of all parties involved.
- Plan, prepare and deliver training sessions, meetings, workshops, reviews and presentations for a wide variety of technical and non-technical audiences including Schools based staff, in order to provide all clients with the skills and understanding needed to carry out their IT related tasks effectively and efficiently.
- Ensure that all problems and solutions are documented (utilising standard software and procedures) to enable the provision and upkeep of a corporate knowledge base which is available for the speedy resolution of subsequent faults.
- Ensure that all stages of tasks are documented and that all clients and management are informed of the current status of unresolved problems all times to enable escalation procedures to be applied when appropriate and tasks resolved in the fastest time possible.
- Use automated and remote technology solutions for delivery, support and training to ensure that a more effective use of time is achieved by shortening the installation and support time of desktop management and minimising site visits.
- Undertake additions and modifications to systems that provide access security control to ensure that unauthorised access to systems is prevented
“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:
- Degree level qualification, or equivalent, in a relevant field
- Specialist knowledge of the underlying technologies and tools used to support and deliver ICT, as well as a range of hardware and software in use across, and under development, preferably across the public sector
- Awareness of PRINCE 2 & ITIL methodology
- Understanding of data protection, freedom of information and confidentiality requirements
- Understanding of licence agreements
- Understanding of number of different software languages
- Practical work experience supporting the deliver of ICT products and services
- Some supervisory experience – work allocation and monitoring
- Excellent customer care skills – able to interpret and understand problems based upon information presented by clients with varying degrees of technical competency, asking the right questions to reach a clear understanding of problems etc
- Good verbal communication skills and telephone manner – e.g. able to deal with customer enquiries received by the helpdesk
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.
ALD
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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.