Choice Based Lettings Adviser – Housing & Planning

Choice Based Lettings Adviser – Housing & Planning 150 150 TCLRec
Choice Based Lettings Adviser - Housing & Planning
Contract / Temporary

W Cheshire 5234342

Posted: 22nd August 2023 13:53
Apply Related Jobs
  • Pay Rate:

    £11.39 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


    CH65 0BE

What's involved with this role:

Temporary Choice Based Lettings Adviser - Housing & Planning   

Reference no: W Cheshire 5234342   

Pay Rate: £11.39 per hour PAYE     

37 Monday – Friday, normal working hours 

This opening assignment is for 3 months  


Processing e mails for Choice Based Lettings Service. Answering simple enquiries - attaching to file, simple telephone calls - understanding the Housing Allocations Policy 

Key Responsibilities: 


  • Act as the first point of contact for advice, assistance and support and to provide an efficient, friendly and responsive service to all customer and stakeholder enquiries either in person, by telephone, home visit, email or in writing.  
  • Assess and process Housing Register applications (new and change of circumstances) and undertake verification checks in accordance with the West Cheshire Homes framework ensuring all applications are processed within agreed targets. Contacting applicants as required verifying the information provided or request further information.  
  • To identify applicants who should be excluded as a result of Anti Social Behaviour and debt in line with the agreed policy and to provide the supporting information to the Team Leader to make a decision.  
  • To process any post received either online or via the postal system.  
  • To receive expressions of bidding interest from customers and input these accurately and timely on the CBL system  
  • To develop and maintain office systems and ensure accurate records are maintained including the input of data to IT systems as appropriate in relation to the registration process.  
  • To identify vulnerable customers and to update the vulnerable register in line with agreed procedures   
  • To receive telephone applications and to input applications for vulnerable customers who cannot access the online application form.  
  • Undertake reviews of the register and individual applications.  
  • To make recommendations to the Team Leader regarding policy and procedural changes.   

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 



  • English and Maths GCSE (or equivalent) Grade C or above 



  • Good working knowledge of Microsoft software 



  • Experience of working within a customer focused service  
  • Experience in dealing with enquiries and requests for information in a timely, accurate and efficient manner  
  • Experience of working in a performance management environment and meeting agreed performance targets, and achieving agreed objectives.  


Skills & Abilities: 

  • Good IT skills with ability to maintain and operate IT-based systems specific to the role to ensure accurate data input and retrieval.   
  • Good oral and written communication skills including ability to write clear and concise notes and letters.   
  • Ability to analyse information and implement procedures and systems that apply within a policy framework 
  • Ability to organize and manage a diverse workload with minimum supervision. 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: W Cheshire 5234342
Choice Based Lettings Adviser - Housing & Planning
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: W Cheshire 5234342
Choice Based Lettings Adviser - Housing & Planning
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?