Choice Based Lettings Adviser/Admin – Housing

Choice Based Lettings Adviser/Admin – Housing 150 150 tcl-admin
Choice Based Lettings Adviser/Admin – Housing
Ellesmere Port, Cheshire
Contract / Temporary

W Cheshire 5225123

Posted: 9th March 2023 08:55
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  • Pay Rate:

    £11.39 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • Ellesmere Port, Cheshire,

    CH65 0BE

What's involved with this role:

Temporary Choice Based Lettings Adviser/Admin – Housing

Reference no:  W Cheshire 5225123

Pay Rate: £11.39 per hour PAYE 

This opening assignment is for 3 months

Minute taken skills and experience is essential for this role

The job-holder will assist in the management and maintenance of the Housing Register, providing advice and assistance to customers in housing need.

To accurately assess and process applications for social housing in line with agreed Housing Allocations Policy and procedures and to provide an effective nominations process to other Registered Providers in the Borough.

Key Responsibilities:

  • Provide a pro-active service to individual customers requiring one to one support in relation to West Cheshire Homes applications or bidding activity and to answer enquiries relating to West Cheshire Homes/Housing Allocations policy and individual applications from customers, partners and wider stakeholders.
  • Act as the first point of contact for advice, assistance and support and to provide an efficient, friendly and responsive service to all customer and stakeholder enquiries either in person, by telephone, home visit, email or in writing.
  • Assess and process Housing Register applications (new and change of circumstances) and undertake verification checks in accordance with the West Cheshire Homes framework ensuring all applications are processed within agreed targets. Contacting applicants as required verifying the information provided or request further information.
  • Identify applicants who should be excluded as a result of Anti Social Behaviour and debt in line with the agreed policy and to provide the supporting information to the Team Leader to make a decision.
  • Process any post received either online or via the postal system.
  • Receive expressions of bidding interest from customers and input these accurately and timely on the CBL system
  • Develop and maintain office systems and ensure accurate records are maintained including the input of data to IT systems as appropriate in relation to the registration process.
  • Identify vulnerable customers and to update the vulnerable register in line with agreed procedures.
  • Receive telephone applications and to input applications for vulnerable customers who cannot access the online application form.
  • Undertake reviews of the register and individual applications.
  • Make recommendations to the Team Leader regarding policy and procedural changes.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  • English and Maths GCSE (or equivalent) Grade C or above (Essential).
  • NVQ level 3 qualification in housing or related field (Desirable).



  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Experience of working within a customer focused service (Essential)
  3. Experience in dealing with enquiries and requests for information in a timely, accurate and efficient manner (Essential)
  4. Experience of working in a performance management environment and meeting agreed performance targets, and achieving agreed objectives. (Essential)
  5. Experience in dealing with members of the public, providing a high class service in a customer-focused environment. (Desirable)
  6. Ability to deal with sensitive situations and resolve conflict in a professional, diplomatic and sympathetic manner. (Essential)
  7. Experience of working in an allocations and lettings service dealing with choice based lettings or general housing enquiries. (Desirable)
  8. Dealing with, investigating and resolving situations involving applicants on the housing register (Desirable)


Skills & Abilities:

  1. Ability to organise and manage a diverse workload with minimum supervision.
  2. Good oral and written communication skills including ability to write clear and concise notes and letters.
  3. Ability to analyse information and implement procedures and systems that apply within a policy framework.
  4. Ability to identify changes required to procedures and systems to meet service requirements.
  5. Advanced communication skills including negotiation skills.
  6. Ability to review and implement procedures in a clear and understandable form to meet service requirements.
  7. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: W Cheshire 5225123
Choice Based Lettings Adviser/Admin – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: W Cheshire 5225123
Choice Based Lettings Adviser/Admin – Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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