Casework Support Officer – Housing Support

Casework Support Officer – Housing Support 150 150 TCLRec
Casework Support Officer - Housing Support
Contract / Temporary

Sunderland 2024 AGY 31

Posted: 5th July 2024 14:37
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  • Pay Rate:

    £12.18 per hour PAYE

  • Hours per Week:

    37 Monday - Friday, 08:30 - 17:15

  • This opening assignment is for 2-3 months


    SR1 3AA

What's involved with this role:

Temporary Casework Support Officer - Housing Support

Reference no: Sunderland 2024 AGY 31

Pay rate: £12.18 per hour PAYE

Hours per week: 37 Monday - Friday, 08:30 - 17:15

This opening assignment is for 2-3 months


Provide a range of technical, clerical, financial, statistical and support services to internal and external customers in the delivery of Discretionary Housing Payments and Local Welfare Provision in accordance with developed systems, statutory procedures, legislation, corporate standards and policies.  

Key responsibilities:

  • Inputting and Pulling data 
  • Invoices 
  • Recording all Application received 
  • Creating e- case files 
  • Logging on All application received

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:



  • Knowledge of standard Office packages e.g. Word, PowerPoint, and Excel


  • Experience of providing business support in a busy environment.
  • Demonstrable experience of accurate and timely data input and data management ensuring accuracy and confidentiality.
  • Significant experience of and competency in using standard Office Packages.

Skills & Abilities:

  • Able to effectively use a PC to prepare documents, record information or input data
  • Able to make decisions and reach conclusions
  • Able to work effectively within a busy team environment, or independently
  • Able to adapt to changes in colleagues, settings and working environment as well as changing working hours and working weekends


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Sunderland 2024 AGY 31
Casework Support Officer - Housing Support
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Sunderland 2024 AGY 31
Casework Support Officer - Housing Support
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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