Business Support Officer – Adult Social Care (Admin)

Business Support Officer – Adult Social Care (Admin) 150 150 tcl-admin
Business Support Officer - Adult Social Care (Admin)
Romford, Essex
Contract / Temporary

Havering RQ799025

Posted: 20th February 2023 10:12
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  • Pay Rate:

    £14.34 per hour PAYE

  • Hours per Week:

    36, Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • Romford, Essex,

    RM7 9RA

What's involved with this role:

Temporary Business Support Officer - Adult Social Care (Admin & Clerical)

Reference no: Havering RQ799025

Pay Rate: £14.34 per hour PAYE

Enhanced DBS required for this role

A Business Support Officer is needed to provide a reliable, high quality administrative and support service to Adult Social Care.

Key responsibilities:

  • Contribute to the development of the Business Support Team ‘service offer’ helping to professionalise and future-proof administrative and support services by participating in task-finish working groups.
  • Identifying any potential issues with administrative processes and escalating to Team Leaders.
  • Assessing any service complaints received and escalating to a Team Leader where appropriate.
  • Providing high quality, consistent, efficient, and effective support services within agreed timescales.
  • Supporting different front line teams and projects simultaneously.
  • Providing high level specialist minute-taking support to all service areas across Adult Social Care.
  • Provide support to specialist areas which may involve some working with our partners and as detailed in the supplementary tasks document attached.
  • Be a nominated ‘subject matter expert’ lead for at least two appropriate corporate functions such as HR, Finance, IT, Complaints etc.
  • Compile scheduled and ad-hoc reports as required.
  • Provide diary management and plan and facilitate meetings and events.
  • Ability to support teams using a variety of ICT Systems and processes as required by services such as Liquid Logic.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Experience of interpreting, analysing, and dealing with sensitive information and data.
  • Excellent experience of at least two of the following functions: HR, Finance, IT, Data Analysis, Quality Assurance, Complaints, Project Management and Commissioning.
  • Experience of working to tight deadlines in a fast paced, results-focused environment without compromising accuracy.
  • Excellent experience of administration and organisation of meetings and events, including writing formal minutes and facilitating.
  • Experience of financial management processes including tasks such as paying and reconciling invoices, and creating, updating, and reconciling spreadsheets.
  • Experience of providing administrative support on Projects across Adults Social Care.

Skills/Technical skills:

  • Able to work in a fast pace multi matrix management team.
  • Able to multi-task and demonstrate a flexible approach to workload management to ensure various administrative tasks are completed in order of priority.
  • Confident with IT applications such as MS word and MS excel.
  • Able to learn and utilise different databases.
  • Have a solution focused approach.
  • Able to provide high quality, consistent, efficient, and effective support services within agreed timescales.
  • Able to support various operational and business management teams.
  • Able to provide minute-taking support to various service areas (desirable but training can be provided).
  • Able to support diary management, including planning and facilitating meetings and events.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Havering RQ799025
Business Support Officer - Adult Social Care (Admin)
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Havering RQ799025
Business Support Officer - Adult Social Care (Admin)
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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