Business Support Office/Administrator/PA – Housing

Business Support Office/Administrator/PA – Housing 150 150 TCLRec
Business Support Office/Administrator/PA - Housing
Kensington, London
Contract / Temporary

K&C 5228800

Posted: 25th May 2023 08:47
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  • Pay Rate:

    £15.64 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 1-2 months

  • Kensington, London,

    W8 7NX

What's involved with this role:

Temporary Business Support Office/Administrator/PA – Housing

Reference no:  K&C 5228800

Pay Rate: £15.64 per hour PAYE 

This opening assignment is for 1-2 months

Office Based  

Basic DBS disclosure is listed as a requirement for this role

The purpose of the role is to provide Executive Assistant Support to the Head of Resident Safety & Repairs; Assistant Directors & Director of Housing Management.

Key Responsibilities:

  • Manage diaries for the Head of Resident Safety & Repairs; Assistant Directors and the Director, Liaising with internal and external stakeholders, arranging meetings, travel, organising meeting spaces, and ensuring these are well facilitated.
  • Carrying out various administrative duties around meetings such as minute taking, sharing agendas, providing necessary documents to attendees, and ensuring governance processes are met.
  • Work with the complaints team to ensure all complaints and councillors queries relevant to the directorate are managed effectively and within timescales.
  • Liaise with key council officers, Councillors, staff, residents, and external agencies on behalf of the Directorate.
  • Work with HR to support recruitment. Ensure that HR processes are followed. Assist with the end to end recruitment process from business case approval through to interview, appointment details, and on boarding.
  • Monitor and update the progress of service plans across the Directorate including preparing regular updated plans the Housing Management Team (HMT).
  • Contribute to the development and maintenance of all clerical and administrative support systems and processes for the Directorate.
  • Update internal office information promptly whenever staff changes occur, including information kept for Health and Safety purposes and keep other staff in the Directorate updated on administrative matters when necessary.
  • Use office IT systems and applications effectively to manage the process of archiving files/documents and maintenance of appropriate records in line with data protection and confidentiality principles.
  • Take responsibility for understanding and continually increasing your knowledge of the function and purpose of the work of all sections within the office and the wider context in which it functions. This includes knowledge about all other area housing offices, Board members, other sections of the service and the Council, local councillors and MPs, Residents Associations, and external agencies and companies.
  • Perform any other ad hoc duties relevant to the role that may arise such as managing general secretarial services, photocopying, note taking, massage taking, response/report writing, answering and screening inbound emails and phone calls, etc.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Previous experience as an executive support assistant/PA.
  3. Experience in a social housing environment is preferable but not essential.
  4. Excellent administrative and organisational skills are a must.
  5. Clear communication skills.
  6. Capable of managing a diverse
  7. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: K&C 5228800
Business Support Office/Administrator/PA - Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: K&C 5228800
Business Support Office/Administrator/PA - Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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