Business Service Manager – IT Service

Business Service Manager – IT Service 150 150 TCLRec
Business Service Manager - IT Service
Interim Position

MPX TCLZ 0008 FEF2 / 1

Posted: 10th July 2024 15:29
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  • Pay Rate:

    up to £421.14 per day PAYE depending on experience

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 5-6 months


    SW6 1TR

What's involved with this role:

Interim Business Service Manager - IT Service

Reference no: MPX TCLZ 0008 FEF2 / 1

Pay Rate: up to £421.14 per day PAYE depending on experience

Hours per week: 36 Monday – Friday, normal working hours

This opening assignment is for 5-6 months 


Hybrid working

Only candidates with current security clearance will be considered for this role 

This role require DV/ STRAP clearance this must be already held and active – we are unable to consider any candidates who do not hold this level of vetting currently – please do not apply if you do not have this clearance

Support the ongoing delivery of authority service level agreements, working with internal functions and third party suppliers and vendors, ensuring that they are met. Responsible for ensuring that all IT service management processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets. Monitoring and managing services by producing effective management intelligence reports; tracking service levels, holding regular service reviews with stakeholders and liaising with customers and users to identify further opportunities for improvements.    

Key Responsibilities:

  • Assessing service performance information; assessing supplier responsiveness and quality of work in dealing with service problems and issues;
  • Resolving the actions from any formal supplier performance management meetings and keeping business stakeholders informed.
  • Advising and contributing on the building of accurate and comprehensive service reporting, in collaboration with ICT and the supplier;
  • Reviewing and managing service risks highlighted from supplier management and user experience of the service.
  • Engaging with the senior service stakeholders and the user community to understand operational demands of the service;
  • Negotiating plans and schedules with stakeholders for service down time for maintenance or outages for any fixes of problems, ensuring that these are aligned with business and user needs.
  • Leading on communications to the user community about plans for improvements to the products;
  • Acting as the first point of contact for senior management/service owner in the event of a major business service outage;
  • Acting as a point of escalation for users for any service failures, with the authority to engage stakeholders to address specific issues / opportunities.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

DV/ STRAP Clearance

***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


  • Knowledge of ITIL (or Foundation qualified)and experience of applying and undertaking ITIL based service management activities including change management and incident management, acting as the main point of contact for senior stakeholders during major incidents - desirable


  • Experience in roles involving service management of high priority digital or technology services in a demanding operational environment;
  • Experience of building and maintaining relationships with a range of business users and senior stakeholders in the context of service management of live IT services.
  • Experience of being in roles where you have been self-led and operated independently and had to plan and prioritise tasks in a busy environment
  • Experience in roles managing commercial or internal suppliers and their performance against agreed contract requirements or Service Level Agreements
  • Preferred experience within a secure police, defence or public sector environment - desirable

Skills & Abilities:

  • Excellent oral and written communication skills to ensure all stakeholders associated with the service maintain a clear understanding of the status of the service and associated tasks at all times.
  • Evidence of having applied strong influencing and communication skills in roles 
  • Aptitude for attention to detail and ability to maintain effective control over many tasks in parallel delivering within deadlines


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: MPX TCLZ 0008 FEF2 / 1
Business Service Manager - IT Service
Client Category: Police Force

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: MPX TCLZ 0008 FEF2 / 1
Business Service Manager - IT Service
Client Category: Police Force

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