Interim Business Change Manager – Counter Terrorism Policing

Reference no: MPS 0007 22C9 / 1

Pay Rate: Up to £464.94 per day PAYE depending on experience

Hybrid working

SC/STRAP vetting required for this role

Candidates with current SC/DV clearances will go through their vetting processes, currently this is taking up to 6 months.  If you are already in a contract that potentially is not ending for a few months and this role is of interest, do let us know, we would be happy to discuss further.

The purpose of this role is to provide support to the Business Change Leads to manage and develop the national Change Network, by providing change management support, training, guidance and assurance in order to deliver change in a way that minimises disruption to operational delivery, build capabilities and realise benefits.

The role will involve full/part-time forward deployment to assist in business change on specific programmes/projects, which may come with a requirement to travel to regional CT(I)Us across England and Wales to engage with and support the Regional Change Teams. The role will also be expected to contribute to development and maintenance of the Business Change ‘Centre of Excellence’ i.e. continuous improvement of framework, methodology, tools and templates, taking into account lessons learned from using these, plus advice and guidance to others.

Key Responsibilities

• Support the Business Change Leads in the day-to-day management and implementation of the business change frameworks and toolkits, ensuring change interventions are identified and addressed to help realise benefits across the national CT Network.
• Support the Business Change Lead to manage and develop the national Change Network and/or other required and agreed change mechanisms with CT operational colleagues (senior leaders and management team members who are ‘business change owners’) across the country, in order to ensure business change is understood, planned, communicated, implemented and managed effectively.
• Ensure rigorous, objective business change documents (e.g. change impact and readiness assessments, stakeholder analysis and mapping, communication and engagement plans, benefit realisation plans) are undertaken, recommending or developing interventions to mitigate any negative implications and ensuring positive impacts are identified and realised.
• Develop business change solutions or interventions to help overcome potential barriers, improve performance and ensure the smooth delivery of the programme / projects objectives.
• Effectively capture, utilise and share insight and views from a diverse range of change stakeholders to ensure better delivery and embedding.
• Consider and include in delivery approaches and mitigation planning, the cumulative impact on business areas implementing the change (culture, structure, services and morale), and escalate these trends / issues to the Business Change Lead.
• Work with Regional Change Teams to build their change management capability and to facilitate the use of consistent Business Change tools and techniques to ensure that change is managed effectively at regional level.
• Work with HR and Communications colleagues to ensure that the ‘people impacts’ of change are understood and that change messaging is aligned across the Portfolio and the network.
• Work with the Benefits Manager to ensure business change interventions are identified and addressed to help realise benefits across the national CT Portfolio.
• Work with Business Design to ensure that design is realistically deliverable from a business perspective and that the Change Network are engaged in business assurance of regional design where appropriate.
• Actively engage and coach those responsible for delivery of programmes and projects, to embed the use of Portfolio business change tools and encourage an inclusive working culture.
• Provide business change input into all governance documents including business cases, CCRs, status reports etc to ensure successful and timely programme/project delivery.

A career in Counter Terrorism Policing (CT Policing) is like no other. Every day offers a variety of exciting challenges and exceptional opportunities played out on a regional, national and international stage. Your skills could help protect the UK. With the ongoing terrorist threat, there has never been a more important time to be working alongside some of the best and brightest to help keep people safe. Counter Terrorism Policing is a collaboration of UK police forces working with the UK intelligence community to help protect the public and our national security by preventing, deterring and investigating terrorist activity. We do this by working in local to global partnerships, from policing teams on the beat and on the streets; supported by a national network of specialist officers and staff across the UK, to our investigators and expert advisors in every corner of the world.

Uniquely the police service, and specifically the Counter Terrorism network contributes to all four Pillars of the governments National Counter Terrorism (CONTEST) strategy. The Counter Terrorism Policing headquarters, on behalf of government and the National Police Chiefs’ Council (NPCC), ensures that the CT network has the funding, capabilities and resources it needs to deliver CONTEST effectively and to keep people safe from terrorism. It does this through the provision of corporate services, as well as national operational tasking and coordination. It houses a number of unique national CT capabilities that support the entire network, as well as overseeing delivery of CT policing across the regions to ensure that it operates in a way that is both effective and efficient. Crucially CTPHQ represents CT policing’s interest within government and with wider stakeholders, ensuring that the policing contribution to CONTEST is both understood and appreciated. Hosted by the Metropolitan Police, Counter Terrorism Policing oversees the UK’s National Counter Terrorism Policing Network.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

1. APMG Change Management: Practitioner desirable
2. Managing Successful Programmes: Foundation desirable
3. Prosci desirable
4. Certificate in Business Analysis: Foundation desirable

Experience:

• Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
• Experience of facilitating groups, balancing conflicting opinions, resolving disputes and building consensus as necessary.
• Experience of listening and understanding to the needs and experiences of customers and using these to develop solutions or interventions to improve performance and achieve organisational outcomes.
• Experience of business change - including planning, managing and implementing change delivered by projects/programmes/portfolios.
• Experience at supporting the management of organisational change blockers and issues to resolution.
• Previous experience of working in (local) government, a security agency or policing is essential.

Experience – Desirable or working knowledge of:

• A clear understanding and knowledge of CT Policing including London (MPS), National (UK Force wide) and international responsibilities.
• A clear understanding of CT Policing relationships with Government, security and intelligence agencies, including legislative processes and their governance arrangements.

Skills & Abilities:

1. Use information to judge business change to support effective decision-making.
2. Ability to provide effective challenge to support delivery of business change management.
3. Ability to support people with limited knowledge of effective business change management.
4. Exceptional planning and organisational skills, and able to meet demanding deadlines in a pressured environment.
5. Good interpersonal skills with the ability to work effectively and tactfully with people at all levels.
6. Good facilitation skills, with the ability to elicit information and agreement from audiences of varying backgrounds.
7. Good communication skills, both verbal and written, across all levels including stakeholder engagement skills.
8. Ability to work unsupervised and as part of a team.
9. Self-starter, confident and capable of working both independently and collaboratively to tight deadlines with plenty of initiative.
10. Strong IT skills in the use of Microsoft products, especially MS Word and PowerPoint.

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