Benefits Officer (Revenue & Benefits)

Benefits Officer (Revenue & Benefits) 150 150 TCLRec
Benefits Officer (Revenue & Benefits)
Contract / Temporary

Bristol 5248987

Posted: 14th May 2024 17:44
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  • Pay Rate:

    £13.93 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, 09:00 - 17:30

  • This opening assignment is for 2-3 months


    BS1 6AG

What's involved with this role:

Temporary Benefits Officer (Revenue & Benefits)

Reference no: Bristol 5248987 

Pay Rate: £13.93 per hour PAYE

37 Monday – Friday, 09:00 - 17:30

This opening assignment is for 2-3 months


Basic DBS disclosure required

The assessment and administration of claims for Emergency Payments, Household Goods, Housing Benefit & Council Tax Reduction including cases from self-employed individuals, students and persons from abroad.

Delivering a prompt, accurate and customer-focused service and sharing knowledge and experience with inexperienced colleagues.

Key responsibilities:

  • The accurate and prompt assessment of claims for Emergency Payments, Household Goods, Housing Benefit & Council Tax reduction.
  • The processing of reported changes in circumstances affecting those claims.
  • The maintenance and updating of claims in response to information received from internal and external sources.
  • Responding to non-urgent requests for information.
  • Carrying out complex assessments, such as adjudicating on fraud or appeal cases.
  • Reviewing and revising decisions made by self and others where required.
  • Providing written and face to face explanations of decisions and overpayments where requested.
  • Checking and providing feedback on the work of others.
  • Responding to urgent requests for updates or information about claims.
  • Supporting and coaching new entrants by sharing knowledge and experience, either on an ad-hoc basis, by mentoring individuals or floor-walking new cohorts.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

**Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


  • Educated to GCSE level or equivalent, with a minimum 5 grades A-C including English and Maths.


  • Have knowledge of legislation and procedures


  • Experienced in front-line customer contact.

Skills & Abilities:  

  • Confident in your use of IT systems, including Word and Excel as you will need to upload reports and attachments as well as update records in several databases.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Bristol 5248987
Benefits Officer (Revenue & Benefits)
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Bristol 5248987
Benefits Officer (Revenue & Benefits)
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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