Assistant Housing Officer – Allocations & Letting

Assistant Housing Officer – Allocations & Letting 150 150 tcl-admin
Assistant Housing Officer – Allocations & Letting
LOUGHBOROUGH, Leicestershire
Contract / Temporary

Charnwood RQ785544

Posted: 25th January 2023 08:42
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  • Pay Rate:

    £12.70 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3-4 weeks

  • LOUGHBOROUGH, Leicestershire,

    LE11 2TX

What's involved with this role:

Full Job Title: Temporary Assistant Housing Officer x3 – Allocations & Letting

Job Reference: Charnwood RQ785544

Pay Rate: £12.70 per hour PAYE

Full Job Title: Temporary Assistant Housing Officer – Allocations & Lettings

Reference no: Charnwood RQ639506

To assist the Allocations and Lettings Team in the smooth running of the Councils Housing Allocations Service and Choice Based Lettings scheme.

To assess the needs of housing applicants according to the Council’s policies and procedures.

To deliver an effective and appropriate service to all service users, fairly and without discrimination.

Duties to include:

  • To carry out all functions associated with Waiting List and Transfer List processes. Assessing applications and change of circumstances, and accurately updating associated IT systems and files.
  • To assist in advertising & short-listing applicants for CBC & RP properties.
  • To record all refusals of offers, updating IT systems and files accordingly and monitoring outcomes
  • To respond to routine correspondence in relation to housing applications and the choice based lettings scheme.
  • To deal with enquiries and to advise clients regarding the housing register, transfers, and allocations. Both by ‘phone or face to face and referring clients to Housing Officers where necessary.
  • To liaise with partners and Registered Providers (RP’s)
  • To provide support to the Housing Needs Team
  • To assist the Housing Allocations Officer in compiling, monitoring and reporting service performance indicators and customer service standards


Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Experience:
    1. Experience of Housing Allocations, Choice Based Lettings or related work.
    2. Experience of general office duties including data inputting, typing, record keeping, filing, dealing with general telephone enquiries and written correspondence.
    3. Experience of working with spreadsheets and databases.
    4. Experience of analysing data and identifying trends and actions.
  2. Skills & Knowledge:
    1. Good verbal communication skills.
    2. Good written communication skills.
    3. Good organisational and time management skills.
    4. Ability to adopt a methodical and logical approach to dealing with tasks.
    5. Ability to work effectively in a pressured environment to meet challenging targets.
    6. Ability to prioritise workloads to meet strict deadlines.
    7. Ability to produce and maintain accurate case file and system records.
  3. Experience of using Microsoft Office including Outlook, Word and Excel and the internet.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Charnwood RQ785544
Assistant Housing Officer – Allocations & Letting
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Charnwood RQ785544
Assistant Housing Officer – Allocations & Letting
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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