Area Housing Manager

Area Housing Manager 150 150 tcl-admin
Area Housing Manager
Interim Position

Sutton RQ837531

Posted: 9th March 2023 15:28
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  • Pay Rate:

    £32.40 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • Sutton,

    SM1 4LE

What's involved with this role:

Interim Area Housing Manager

Reference no:  Sutton RQ837531

Pay Rate: £32.40 per hour PAYE 

This opening assignment is for 2-3 months

Candidates might be required to work evenings and weekends

The purpose of the role is to provide a clear pragmatic and customer centred housing management services on behalf of SHP and the Council to residents via operational Hubs.

Key Responsibilities:

  • Be an operational lead for your designated patch / locality who will lead in providing a customer focused service in all areas of housing management.
  • Lead, motivate and inspire a team of generic frontline Housing Managers in delivering an exceptional customer experience, while still maximising operations results.
  • Management and supervision of staff (ie managing sickness, poor performance etc) with the emphasis on providing a modern and flexible service that results in positive outcomes for residents / customers.
  • Provide operational oversight in ensuring that the teams casework is up to date and being carried out inline with current policies & procedures / best practice.
  • Taking the lead in ensuring SHP’s Health & Safety policies are observed so that homes and estates are safe places to live and maintained to a high standard for our customers.
  • Lead responsibility for a housing operational area / theme e.g. income collection, voids and allocations, customer engagement, anti-social behaviour, estate services etc.
  • Play an active role in setting and communicating the direction of the service through the development and delivery of the operational plans, individual team and service objectives.
  • Undertake quality, financial and management monitoring across area of responsibility, ensuring that resources are managed within budget.
  • Ensure the recovery of all HRA based rents and other revenue streams within the Area Neighbourhoods.
  • Ensure SHP meets its statutory obligations including requirements towards residents, staff and assets.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


*** Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Extensive track record of managing a team in a similarly large and complex organisation.
  3. Tenancy & estate management dealing with complex and challenging cases with the ability in delivering a range of housing services to residents across varied tenure types.
  4. Excellent communication skills with the ability to influence at all levels.
  5. Ability to prioritise, make decisions and provide clear leadership for staff.
  6. Ability to influence and negotiate with decision makers, both within and outside the organisation.
  7. Experience of motivating, coaching and developing staff within dispersed teams.
  8. Good understanding of housing and landlord regulatory and compliance requirements.
  9. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Sutton RQ837531
Area Housing Manager
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Sutton RQ837531
Area Housing Manager
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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