Interim Area Housing Manager

Reference no:  Sutton RQ837531

Pay Rate: £32.40 per hour PAYE 

This opening assignment is for 2-3 months

Candidates might be required to work evenings and weekends

The purpose of the role is to provide a clear pragmatic and customer centred housing management services on behalf of SHP and the Council to residents via operational Hubs.

Key Responsibilities:

• Be an operational lead for your designated patch / locality who will lead in providing a customer focused service in all areas of housing management.
• Lead, motivate and inspire a team of generic frontline Housing Managers in delivering an exceptional customer experience, while still maximising operations results.
• Management and supervision of staff (ie managing sickness, poor performance etc) with the emphasis on providing a modern and flexible service that results in positive outcomes for residents / customers.
• Provide operational oversight in ensuring that the teams casework is up to date and being carried out inline with current policies & procedures / best practice.
• Taking the lead in ensuring SHP’s Health & Safety policies are observed so that homes and estates are safe places to live and maintained to a high standard for our customers.
• Lead responsibility for a housing operational area / theme e.g. income collection, voids and allocations, customer engagement, anti-social behaviour, estate services etc.
• Play an active role in setting and communicating the direction of the service through the development and delivery of the operational plans, individual team and service objectives.
• Undertake quality, financial and management monitoring across area of responsibility, ensuring that resources are managed within budget.
• Ensure the recovery of all HRA based rents and other revenue streams within the Area Neighbourhoods.
• Ensure SHP meets its statutory obligations including requirements towards residents, staff and assets.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

*** Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Skills & Experience:

1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2. Extensive track record of managing a team in a similarly large and complex organisation.
3. Tenancy & estate management dealing with complex and challenging cases with the ability in delivering a range of housing services to residents across varied tenure types.
4. Excellent communication skills with the ability to influence at all levels.
5. Ability to prioritise, make decisions and provide clear leadership for staff.
6. Ability to influence and negotiate with decision makers, both within and outside the organisation.
7. Experience of motivating, coaching and developing staff within dispersed teams.
8. Good understanding of housing and landlord regulatory and compliance requirements.
9. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.