Application Manager/CONNECT x 2 – Digital Policing

Application Manager/CONNECT x 2 – Digital Policing 150 150 TCLRec
Application Manager/CONNECT x 2 - Digital Policing
Tower Hamlets, London
Interim Position

MPS 0007 6E39 / 1

Posted: 10th May 2023 10:20
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  • Pay Rate:

    Up to £503.69 per day PAYE depending on experience

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 10 months

  • Tower Hamlets, London,

    E3 4ND

What's involved with this role:

Interim Application Manager/CONNECT x 2 - Digital Policing

Reference no:  MPS 0007 6E39 / 1

Pay Rate: Up to £503.69 per day PAYE depending on experience

This opening assignment is for 10 months

Hybrid working – 2 days in the office per week

CTC clearance desirable but not essential

Candidates with current CTC clearances will go through their vetting processes, currently this is taking up to 6 months.  If you are already in a contract that potentially is not ending for a few months and this role is of interest, do let us know, we would be happy to discuss further.

This role is required for the evolution and delivery of a specified set of live applications and services to the business.

The role acts as a bridge between the suppliers and business users, providing a point of contact to maintain existing services and define future application and service strategies - ensuring that suppliers are aware of the application and business drivers.

The role ensures the best balance of quality, risk and value for money through oversight, challenge, guidance and decision authority to the suppliers.  It also provides a services-focused input into application strategies and change projects.

Key Responsibilities:

  • Ad hoc meetings and (at least monthly reviews).
  • Manage ongoing BAU activities for CONNECT Drop 1.
  • Work with specified areas of the business to understand the changing needs of the MPS business.
  • Support the transition into BAU for CONNECT Drop 2 - including go-live and ELS activities.
  • Provide BAU support for existing legacy frontline policing applications - as these will not be retired until CONNECT Drop 2 post go-live.
  • Work with the Heads of Applications and Enterprise Architecture teams ensuring that changing business demands and replacement of out-dated technology / software is accommodated within the Application Roadmaps – face to face monthly reviews.
  • Work with Commercial and Financial teams within MPS to ensure that the services being delivered are inline with the commercial and financial planning models in place, and work with the relevant functions to ensure budget concerns are addressed and adjusted appropriately.
  • Engage with Programme and Project teams, at design stage, to ensure a full understanding of the impact of proposed new developments.
  • Work closely with the Head of FLP applications and CONNECT suppliers to monitor the performance of the CONNECT BAU solution. Responsibilities include managing any remediation / change activities for identified service risks or issues to limit the level of operational impact / service disruption.
  • Ensure suppliers adhere to their SLAs and obligations and keep on top of the activities to mitigate or improve application performance.
  • Monitors business requirements, satisfaction, business development plans and change requests, and feeds them into the regular demand, availability and capacity reviews conducted by the Application and Tower suppliers.
  • Commissions ad-hoc reviews and proposals to address new requirements and opportunities. Reviews supplier recommendations and challenges them to optimise business benefit and value for money.
  • Proactively identifies and provides solutions for any service risks and issues.
  • As a member of the Application Management and End users Services team, work with other team members to develop best practice in supplier management and business delivery and continually improve the service outcomes for the business.
  • Represent Service Delivery on project and programme boards and governance bodies.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  1. Qualification in relevant digital forensics, engineering, scientific or technical discipline.



  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Technology strategy management (specifically in Application Management Services).
  3. Working effectively in a multi supplier outsourced environment, ideally based on a SIAM / Towers model or similar.
  4. Customer relationship management and customer focussed service delivery.
  5. Experience of working within a public sector environment.
  6. Experience of working with high level stakeholders / professional / confident with taking initiative/know how to prioritise and be adaptable.
  7. Must have experience in working in large multivendor teams and service/application management experience.



  1. Excellent working knowledge of the applications and services in the area of responsibility and the operational impact of non-availability.
  2. Detailed understanding of specific application related technology and able to use knowledge to challenge and support suppliers.
  3. Commercial understanding of application technology, against industry trends and best practice in order to be able to challenge and support suppliers in their delivery.
  4. Strong understanding of Financial and Commercial models.
  5. Good understanding of application Security implications, as well as wider technology touchpoints.
  6. Understanding of the outsourcing model.


Skills & Abilities:

  1. Excellent stakeholder and supplier management.
  2. Excellent interpersonal skills, including teamwork, collaboration, facilitation, negotiation, and achieving results by influencing others.
  3. Ability to use specialist knowledge of business and applications to provide support and also challenge users, suppliers and colleagues.
  4. Commercially and technically astute problem solver, with the ability to quickly get to the heart of a problem and propose effective solutions.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: MPS 0007 6E39 / 1
Application Manager/CONNECT x 2 - Digital Policing
Client Category: Police Force

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: MPS 0007 6E39 / 1
Application Manager/CONNECT x 2 - Digital Policing
Client Category: Police Force

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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