Anti-Social Behaviour Specialist – Housing

Anti-Social Behaviour Specialist – Housing 150 150 tcl-admin
Anti-Social Behaviour Specialist - Housing
Interim Position

Islington RQ743997

Posted: 25th November 2022 12:02
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  • Pay Rate:

    £25.05 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • ISLINGTON, London,

    N1 1XR

What's involved with this role:

Interim Anti-Social Behaviour Specialist - Housing

Reference no:  Islington RQ743997

Pay rate: £25.05 per hour PAYE

Enhanced DBS required for this role

Requirement for emergency out of hours cover in accordance with an agreed rota

Requirement to attend evening meetings on occasions

This role is for a specialist practitioner in the provision of holistic and person-centred tenancy management services to residents at high risk of losing their tenancy and other types of harm associated with antisocial behaviour and crime, either as victims/survivors or perpetrators. This may include people affected by gangs, drug dealing and using, tenants coming out of or at risk of going to prison, severe neighbour disputes and harassment, hate crimes and other types of serious antisocial behaviour and crime. The role also takes a leading role in the design, continuous development and delivery of the Intensive Tenancy Sustainment Service and directly undertakes complex casework with residents who meet the criteria for the service.

Key responsibilities:

  • Ensure the Housing department provides a pro-active, short to medium-term crisis intervention and tenancy sustainment service to tenants at high risk of harm, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience and recovery.
  • Enable the team to establish and maintain expertise in the range of issues that jeopardise the sustainability of a tenancy or the welfare of the tenant, developing and implementing a suite of tools and resources to support the delivery of the service.
  • Work collaboratively with the Service Managers to ensure cover is available to respond to emergencies and other ‘on-the-day’ service requirements (e.g. viewings) involving the most vulnerable residents.
  • Be the lead operational officer for residents experiencing serious antisocial behaviour and crime, providing expert housing and tenancy-related advice and support, that is tailored to the specific needs of this cohort, directly to council tenants, their families, advocates and other professionals including the wider staff team.
  • Collaboratively develop and implement robust processes for assessing, recording, managing and reviewing risks and vulnerabilities, ensuring that these are dealt with at an appropriate level within the service structure and that cases are escalated / de-escalated seamlessly.
  • Be the operational lead on area of specialism, managing budgets, coordinating work-streams and managing projects to ensure that the service plan is delivered within timescales and on budget. Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimised.
  • Be responsible for partnership working in relation to service development, multi-agency panels and individual cases within the area of specialism. Understand the role of all relevant statutory and non-statutory services available to residents and ensure that Housing makes relevant referrals to safeguard and support them, developing service level agreements and protocols where appropriate.
  • Optimise service delivery through flexible working, co-location and integration with the wider Tenancy Services structure, other teams and service areas, including developing and maintaining effective matrix management arrangements, Service Level Agreements as required.
  • Build a strong locality-based interface with residents to ensure that their voices are heard and that provision is aligned to need through co-production and co-design principles.
  • Contribute to the development and delivery of a set of challenging KPIs measuring the effectiveness and continuous improvement of the service. Undertake monitoring and provide regular qualitative and quantitative reports to the Head of Housing Partnerships and other key stakeholders including Housing Departmental Team meeting the Cabinet Member for Housing as required.
  • Oversee and monitor the work of the Intensive Tenancy Sustainment Officers– workload allocation, quality, risk management, support planning etc, delegating to and empowering the wider team as appropriate. Be a motivational leader, coaching, inspiring and guiding the team to achieve their personal and service objectives.
  • Collaboratively develop and lead a programme of visits, using data and intelligence to proactively identify and engage with residents who may be at risk of poor outcomes and offering support accordingly.
  • Provide emergency out of hours cover in accordance with an agreed rota.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Significant experience of enabling people (victim & perpetrator) at high risk of harm due to antisocial / criminal behaviour to stay safe, resolve their problems, stop offending and recover from their experiences. To include experience of using legal and enforcement options and attending court.
  • Significant experience of working in tenancy management / ASB / social housing / homelessness services. Experience of line management and coaching / capacity building with teams, preferably obtained in a housing or support-related organisation.
  • Strong track record in building relationships, networks and achieving results through joint working practices and collaboration.
  • Experience of undertaking risk assessments, developing plans and making recommendations about risk and need based on the evidence.
  • Experience of service development and supporting organisational change within a whole systems approach.


Knowledge & Skills:

  • Demonstrable knowledge of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform.
  • An excellent knowledge of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable people.
  • Able to manage and prioritise a complex workload balancing organisational and service led demands, working under pressure and quickly. Able to manage demand effectively at a service level, minimising unnecessary, wasteful demand wherever possible.
  • Able to analyse and plan strategically to ensure the service develops to meet changing needs and requirements, including digital transformation.
  • Ability to lead and undertake co-production, service development and project work across the multiagency partnership at an operational level.
  • An awareness of the principles of good project management and knowledge of the project life cycle.
  • Proven ability to write coherent, comprehensive reports and demonstrate skills in data and electronic file management in line with all policy requirements.
  • A great leader, able to coach, motivate and inspire team members, colleagues across the multiagency partnership and service users alike. Able to role-model and drive a workplace culture that promotes resilience, personal development and growth.
  • Confident and able to make decisions on behalf of the council with a high degree of autonomy, and able to support others to do the same.
  • Able to plan and manage budgets and resources, including staff rotas and cover arrangements.
  • Able to attend evening meetings as required and provide on call emergency cover in accordance with an agreed rota.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service
  5. ***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
  6. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Islington RQ743997
Anti-Social Behaviour Specialist - Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Islington RQ743997
Anti-Social Behaviour Specialist - Housing
Client Category: Local Authority

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