Temporary Administrator - Waste Services

Reference no:  South Tyneside 6320314109846

Pay Rate: £11.39 per hour PAYE

The purpose of the role is to contribute towards the provision of a high-quality Commercial Waste Service by providing support in terms of credit control and customer service.

Key Responsibilities:

• Develop and maintain relationships with business and trade customers.
• Liaise with trade customers, processing all account documentation to ensure customer satisfaction and retention.
• Ensure Duty of Care paperwork is produced for all customers in order to meet legal requirements.
• Assist the Senior Credit Controller with invoicing and credit control, producing invoices in a timely manner and ensuring controls are in place regarding payment.
• Arrange ad-hoc collections and invoices for business customers, providing all associated paperwork.
• Maintain the customer database and ensure it is accurate and up to date.
• Manage and distribute Round Lists for the crews and ensure they are kept up to date with new customer information etc.
• Setting up appointments with trade customers.
• Triage customer feedbacks for both the commercial and non-commercial side of the Service, providing solutions and escalating more complex feedbacks as appropriate.
• Undertaking any support duties as necessary for Waste Services as a whole, including general administrative tasks such as filing, photocopying etc.
• Lead by example in reflecting the Councils values of respect and dignity in the daily contact with staff, partners, stakeholders and customers.
• Take responsibility and accountability for your own performance.
• Consistently strive towards improving the quality of the service being delivered.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

1. 4 GCSEs grade A-C or equivalent relevant experience working in a trade waste accounts environment.

Skills & Experience:

1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2. Experience of maintaining excellent business customer relationships.
3. Experience of keeping and maintaining accurate records.
4. Significant experience of using Microsoft word and excel
5. Experience of working in an administrative environment.
6. Experience of delivering excellent customer service for both residents and business customers.
7. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.