Administration Support Officer – Parking & Highways

Administration Support Officer – Parking & Highways 150 150 tcl-admin
Administration Support Officer – Parking & Highways
SLOUGH, Berkshire
Contract / Temporary

Slough RQ743174

Posted: 24th November 2022 11:48
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  • Pay Rate:

    £12.20 per hour PA

  • Hours per Week:

    37.50 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • SLOUGH, Berkshire,

    SL1 2EJ

What's involved with this role:

Full Job Title: Temporary Administration Support Officer – Parking & Highways

Job Reference: Slough RQ743174

Pay Rate: £12.20 per hour PAYE

Hybrid working, you will be required to work in the office 1 to 2 days a week.

As a member of the Network Management team this post is directly responsible for :

  • Assisting the Permit Scheme with administration support
  • Managing highways applications and claims on the highways
  • Assisting in parking enquiries
  • Working closely with the Network lead in administration support.

Specifics include:

  • To ensure that the Council discharges its legal duties in relation to the requirements imposed by the Highways Act, Traffic Management Act,, NRSWA and SEPS in respect of management of the highway network.
  • To assist in the coordination of works and activities on the highway network work closely with the team to support them in to deal with any related correspondence.
  • To assess permit applications and to grant, refuse or seek modifications to permits. Also to monitor compliance via the inspection process and to issue Fixed Penalty Notices (FPNs) or recommend prosecution where appropriate.
  • To maintain accurate and comprehensive financial records relating to the operation of Highway fees .
  • To demonstrate a pro-active approach to include awareness and examples of technical / procedural problems and to provide recommendations for improving and enhancing operations.
  • To give direction and advice to colleagues and to ensure operational procedures and specified standards are maintained.
  • To issue invoices for all relevant fees and charges and to monitor payments, liaising with all appropriate parties.
  • To identify any opportunities for income generation where appropriate.
  • To develop and maintain filing systems, computerised systems and information required to compile statistics, reports or other relevant material as may be reasonably required.
  • To manage the processing of licence applications, including the assessment of the relevant circumstances and the issuing of the licences, and to assist in the planning, control and coordination of proposed activities.

Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. A good general standard of education. 5 GCSEs including English language and Mathematics, OR equivalent qualification / demonstrable experience and on-the-job training in a working environment considered appropriate to the required level of knowledge and skills.
  2. Experience:
    1. Minimum of 12 months recent highways administration experience in a similar role, or context and ideally within a public sector organisation
    2. Dealing with representatives from public and private sector organisations and the general public.
    3. Showing good judgement in relevant area of expertise and of giving sound advice.
    4. Management of own case load and maintenance of high standards.
  3. Knowledge:
    1. Technical knowledge / expertise relevant to the field of work
    2. Good understanding of highway and traffic issues.
    3. Highway law, NRSWA, Health and Safety, Traffic Regulations and legislation related to area of expertise - desirable
    4. Basic knowledge of financial management
    5. Sound knowledge of the need to meet essential requirements of the organisation, e.g. service delivery targets and income generation.
  4. Skills & Abilities:
    1. Good communication both written and oral and excellent customer care skills.
    2. Effective time management - able to prioritise, plan and meet deadlines and manage workload.
    3. Effective use and management of resources (people/ equipment/ information/ budget)
    4. Provision of recommendations for improving both procedures and financial opportunities as appropriate.
    5. Accuracy and attention to detail.
    6. Ability to draw complex technical information together concisely and accurately.
    7. Working on own initiative as well as ability to contribute to the needs of the team.
    8. Ability to cope with changing priorities and pressures.
  5. ICT Skills: Use of computer applications including Microsoft Office and role-related system applications (e.g. GIS)


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Slough RQ743174
Administration Support Officer – Parking & Highways
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: Slough RQ743174
Administration Support Officer – Parking & Highways
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

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