Admin Support Officer – Adult Social Care

Admin Support Officer – Adult Social Care 150 150 tcl-admin
Admin Support Officer – Adult Social Care
Contract / Temporary

Hackney RQ743879

Posted: 25th November 2022 11:44
Apply Related Jobs
  • Pay Rate:

    £17.51 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • HACKNEY, London,

    E8 1DY

What's involved with this role:

Full Job Title: Temporary Admin Support Officer – Adult Social Care

Job Reference: Hackney RQ743879

Pay Rate: £17.51 per hour PAYE

To carry out the financial assessments of service users receiving chargeable care services to determine their ability to contribute towards the cost of their care.

To carry out the administrative and financial routines in order to collect care charging income for the Council including; Mosaic upload, billing, statements, dunning, debt chasing, customer account enquiries, reconciliation, refunds, service suspensions, terminations and adjustments.

Specifics include:

  • Carrying out financial assessments for both residential and non-residential services.
  • Using Mosaic to create and amend SDS charges.
  • Notification of changes to care charges.
  • Carrying out annual reassessment of customers to ensure assessment are up to date.Ensuring that changes in service provision e.g suspensions, terminations and cancellations are actioned and customers are correctly billed.
  • Ensuring that refund requests are processed
  • Debt chasing through telephone following up, dunning letters, preparing write off and referring cases to legal if required.
  • Carry out the routines to ensuring income received is correctly allocated to customer’s accounts, unallocated income cleared from both PARIS &CedAR
  • Process requests for payment plans, standing order, direct debit and custom card
  • To receive and bank all income ensuring the completion of all supporting documents.
  • Deal with customer enquiries by phone and occasionally in the Hackney Service Centre, in person, to resolve care charging account queries and provide advice on care charging matters.
  • Liaise with other departments and sections on behalf of the customer to resolve charging queries.
  • Provide relevant guidance/forms/advice to customers on matters related to charging e.g Care Charging Appeals, Deferred Payments, Third Party Top Ups

Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Knowledge & Experience:
    1. Minimum of 12 months recent finance administration experience in a similar role, or context and ideally within a public sector organisation
    2. Knowledge and experience of accounting procedures in local authority or equivalent.
    3. Knowledge and experience of accounts receivable.
    4. A general knowledge of the Adult Social Care and Care Charging Policy.
    5. Experience and knowledge of operating financial administrative systems e.g. CedAR.
    6. Experience of effectively communicating financial matters to customers and providing excellent customer services.
    7. To have knowledge and understanding of equality and diversity issues and experience of delivering user sensitive services to the adult social care client groups.
  2. Specific Skills required for this Role:
    1. Ability to use, analyse and interpret financial and non-financial information.
    2. Ability to reconcile complex manual/computerised accounts to strict deadlines.
    3. Ability to communicate effectively, orally and in writing and to provide a responsive financial support/advisory within the department.
    4. Ability to determine priorities and work on own initiative.
    5. Ability to contribute to the development, implementation and monitoring of financial and administrative systems.
    6. Ability to work collaboratively with operational staff and managers and to assist them in the effective discharge of finance responsibilities.
    7. Ability to work effectively in a team.
    8. Ability to communicate effectively with the adult social care clients or their financial representatives.
  3. ICT Skills:
    1. Experience of using Databases & MYOFFICE (Outlook, Word, Excel, E-Docs etc.) in the work environment on a daily basis to a competent standard and speed.
    2. Experience and knowledge of operating financial administrative systems e.g. CedAR.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Hackney RQ743879
Admin Support Officer – Adult Social Care
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Hackney RQ743879
Admin Support Officer – Adult Social Care
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?