Home Improvement Officer – Community Housing

Home Improvement Officer – Community Housing 150 150 tcl-admin
Home Improvement Officer - Community Housing
Contract / Temporary

Greenwich RQ743168

Posted: 24th November 2022 12:46
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  • Pay Rate:

    £18.08 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 6 months

  • WOOLWICH, London,

    SE18 6HQ

What's involved with this role:

Temporary Home Improvement Officer - Community Housing

Reference no:  Greenwich RQ743168

Pay rate:  £18.08 per hour PAYE

Hybrid role

Car driver with valid license and insurance as requirement for home visits when needed

This role supports with the delivery of Disabled Facilities Grants (DFG) and other grant support to vulnerable homeowners and to landlords. To undertake casework in relation to service users of the Disability & Home Improvement Team.  Casework may be carried out via a range of means of communication including home visits.

Key responsibilities:

  • Support the service user through the process of undertaking disabled adaptations, home improvements, repairs and maintenance and general building works to their homes. Such casework may include but need not be limited to: explaining grant /loan terms and conditions; assessing eligibility for Council financial assistance; assisting with making grant/loan applications; processing applications; preparing the approval notice and any associated documentation.
  • Apply the means test for DFG and be able to gather the required supporting documents/information to do this.
  • Undertake proper and efficient administration of financial systems, as they relate to Council financial assistance, ensuring that; information submitted by service users is correct and verified; means tests are undertaken; all approvals and payments are cross-checked; all compliance checks are carried out on completed grants /loans; grant/loan repayments are pursued as necessary.
  • Produce statistical information and run reports to allow the effective management of budgets, performance indicators and other outputs.
  • Obtain owners/tenants certificates and landlord permissions and put applications forward for approval.
  • Process payments and ensure all necessary proofs etc. have been obtained.
  • Undertake home visits when needed.
  • Carry out conveyancing activities: undertake searches; analysis of title deeds and other legal documentation; investigate entries on the register; establishment of equity; production and submission of land registry documentation for registration and removal of charges.
  • Proactively locate and identify empty properties and undertake activities to bring them back into use.
  • Prepare written and verbal reports on areas in relation to responsibility. Assist with correspondence, complaints and enquiries, in particular from elected members, MPs, senior officers, residents and members of the public.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Comprehensive ability to accurately calculate grant entitlement, repayments and interest and to produce and analyse statistics.
  • A working knowledge of current DFG grants legislation and policy.
  • A working knowledge of home renovation and disrepair issues in private sector housing desirable.
  • An understanding of the housing problems faced by people with disabilities.


Skills & Experience:

  • Understanding of the grant application process and how to support clients through the grant application process.
  • Substantial experience of administrative work with extensive experience of dealing with finances, and experience of accurately managing a diverse and complex caseload.
  • Significant experience of giving advice to vulnerable service user’s specific to home grants, loans, disability grants, and advice about financial matters.
  • Ability to input and interrogate computerised systems.
  • Ability to communicate complex issues effectively with clients and colleagues, both verbally and in writing and to write concise, professional letters and reports.
  • Ability for arranging and undertaking home visits whilst adhering to lone working guidelines.
  • Ability to work under pressure whilst demonstrating strong personal initiative, prioritisation of workloads and adherence to deadlines.
  • Commitment to the delivery of high quality services to vulnerable people with a high level of sensitivity in dealing with the public and commitment to customer care.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Full Driving licence, access to a vehicle or access to means of mobility support.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Greenwich RQ743168
Home Improvement Officer - Community Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Greenwich RQ743168
Home Improvement Officer - Community Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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