Temporary Debt Recovery Officer (Admin and Clerical) x2

Temporary Debt Recovery Officer (Admin and Clerical) x2 150 150 tcl-admin
Temporary Debt Recovery Officer (Admin and Clerical) x2
Abingdon, Oxford
Contract / Temporary

Oxfordshire 5220253

Posted: 23rd November 2022 15:08
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  • Pay Rate:

    £15.36 per hour PAYE

  • Hours per Week:

    37, Monday – Friday, normal working hours

  • This opening assignment is for 4 months

  • Abingdon, Oxford,

    OX14 3JD

What's involved with this role:

Temporary Debt Recovery Officer (Admin and Clerical) x2

Reference no: Oxfordshire 5220253

Pay Rate: £15.36 per hour PAYE

A Debt Recovery Officer is needed to be responsible for: proactively and efficiently undertaking the collection of arrears owed for means-tested care services; monitoring high-risk debtors and taking prompt action in line with agreed procedures to reduce the client’s bad debt position; working closely with the legal department to ensure successful resolutions to legal actions.

This post holder will also be responsible for ensuring that all relevant policies and procedures are adhered to and concerns are raised in accordance with these policies.

Key responsibilities:

  • Review ASC debts outstanding and client case files, use relevant and available information to determine what appropriate action needs to be taken, whilst ensuring team procedures and timescales are met and accurate records of actions are maintained.
  • Liaise and negotiate with ASC clients, their relatives or representatives to ensure payment of arrears, both in writing and by telephone as appropriate.
  • As required work in conjunction with other departments to expedite the collection of ASC income and resolve ongoing payments difficulties, including attending safeguarding strategy meetings as directed.
  • Attend face to face meetings with clients, their representatives, or members of directorates, as required as part of recovery action to facilitate the collection of ASC arrears or resolving client queries.
  • Manage the team’s ASC Legal Services case book, including liaising with the County Solicitor and Legal Executive over legal requirements in pursuance of debts, fully preparing cases for legal action and monitor ongoing legal action.
  • Attend Court on behalf of The client when required in pursuance of debts, in an advisory capacity.
  • Monitor all Income and Legal Services instalment cases monthly, ensuring that updates are provided to management and case files are updated as necessary.
  • Review all new short and long-term loans provided by Social Services for care provision.
  • Carry out monthly monitoring of all loans to ensure the client is not exposed to financial risk.
  • Monitor & maintain data records, regularly reporting on debt levels, high risk debt and settlement rates ensuring procedures are followed and to enable accurate monitoring of debt levels.
  • Provide support to management in producing relevant information for analysis purposes as requested.
  • Sensitively handle interaction with upset, distressed or aggressive clients and or their representatives in relation to collection of ASC payments owed.
  • Assist the Financial Assessment and Debt Recovery Manager to ensure that identified ASC debt is recovered and aged debt processes are followed in accordance with current policy.
  • Monitor all ASC debts owed by clients managed by the Money Management department and work with that department to expedite payments for charges owed, ensuring that case files are updated, and cases are escalated to management following team procedures as necessary.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Experience of working in a credit control or benefit environment.
  • Proven ability to motivate colleagues to meet deadlines and targets.
  • Experience of front-line customer service including call handling and face to face meetings.
  • Experience of using Microsoft applications to a competent level.
  • Proven ability to work effectively to deadlines and adapt to urgent re-prioritising of workload.

Skills/Technical skills:

  • Ability to be assertive whilst maintaining Customer Focus.
  • Ability to cope with stressful situations and competing deadlines.
  • Ability to assimilate processes quickly taking responsibility for actively engaging in learning and completing individual tasks without supervision.
  • Ability to work calmly under pressure, prioritising competing demands effectively and delivering results.
  • Excellent organisational skills ensuring that both individual & team tasks and objectives are delivered successfully and on time.
  • Ability to communicate complex messages clearly and effectively to a variety of audiences by telephone, in writing, by e-mail and in person.
  • Good level of computer literacy, e.g., use of spreadsheets, mainframe packages and management information systems.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Oxfordshire 5220253
Temporary Debt Recovery Officer (Admin and Clerical) x2
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Oxfordshire 5220253
Temporary Debt Recovery Officer (Admin and Clerical) x2
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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